IT Communications and Content Manager

Primary Responsibilities

CONTENT, KNOWLEDGE MANAGEMENT, AND DOCUMENTATION GOVERNANCE

• Create, edit, and maintain digital resources including knowledge base articles, websites, user guides, and other related content. 

• Develop, maintain, and promote standardized templates, guidelines, and documentation practices for knowledge base articles, internal IT documents, and external customer-facing materials. 

• Establish and coordinate recurring content review cycles with designated owners to verify accuracy, relevance, accessibility, and alignment with current IT services and practices; track completion, follow up on overdue updates, and promote shared ownership of knowledge resources across IT. 

• Improve search and retrieval by applying metadata, taxonomy, naming, content-organization practices, and content quality standards; review user feedback, search behavior, and support trends to identify content gaps and opportunities for improvement, including information used by AI-enabled and other knowledge retrieval systems. 

• Identify key sources of institutional knowledge, including documents, data, processes, and the expertise of Mines' staff, and promote practices that improve knowledge sharing and continuity across IT 

• Support the review, editing, and cataloging of IT department position descriptions to improve consistency, maintain current role documentation, and support timely recruitment activities. 

• Create and maintain partnerships with other Mines departments that maintain their own knowledge bases, promoting alignment and consistency. 

• Evaluate knowledge management processes and implement improvements that increase content accuracy, findability, consistency, accessibility, ownership accountability, and timely review. 

IT COMMUNICATIONS AND OFFICE OF THE CIO SUPPORT

• Create, edit, coordinate, and publish formal announcements and communications on behalf of IT and the Office of the CIO, including identifying the intended audience, recommending the appropriate channel and timing, coordinating review with subject matter experts and leadership, and confirming readiness for publication. 

• Send timely communications to the Mines community regarding system maintenance, outages, service impacts, and restorations; coordinate follow-up messages as conditions change; and use stakeholder feedback, support trends, and available communication metrics to improve future messages. 

• Provide editing expertise for project updates, physical handouts, and other communication content on behalf of IT. 

• Design and edit professional presentations that follow best practices and Mines branding standards. 

POLICY, PROCEDURE, AND CHANGE MANAGEMENT SUPPORT

• Draft, edit, format, publish, and maintain IT policies, procedures, guidelines, standards, process documentation, and related support materials. Facilitate IT policy and procedure reviews by coordinating with owners and stakeholders, tracking approvals and publication status, and escalating overdue reviews or unresolved ownership issues to IT leadership. 

• Support change management for IT policies and procedures that impact the campus community by assessing affected audiences and operational impacts; developing communication, guidance, and training-support plans; coordinating implementation timing with policy owners and campus partners; and collecting feedback to identify additional clarification or follow-up needs. 

• Identify opportunities to improve the clarity, consistency, ownership, and effectiveness of IT policies and procedures. 

IT WEBSITE AND DIGITAL CONTENT GOVERNANCE

• Manage and improve IT website content to ensure pages are accurate, useful, accessible, and aligned with IT services and campus needs. Coordinate updates, archival, redirects, and removal as appropriate. Work with IT and campus partners to ensure public-facing content reflects current services, support expectations, contact paths, and available resources. 

• Apply content management, accessibility, usability, and search practices to improve how users find and understand IT information. 

Minimum Qualifications

• Bachelor’s degree required, preferably in communications, English, journalism, technical writing, information technology, business administration, public administration, organizational change, or a related field. Individuals without a degree may be considered if they demonstrate substantially equivalent knowledge gained through a combination of relevant professional experience and formal instruction.
• 4+ years of professional experience in organizational communications, technical writing, content or knowledge management, web content governance, policy and procedure documentation, or change management support.
• Demonstrated experience managing content, knowledge resources, web content, or technical documentation in a complex service environment.
• Advanced writing, editing, proofreading, and plain-language communication skills, with the ability to adapt technical and policy information for varied audiences.
• Familiarity with best practices for content creation, editing, and organization.
• Experience supporting change management for campus-impacting policies, procedures, services, and processes by assessing audiences and impacts, developing clear communications and guidance, coordinating implementation activities, and gathering feedback.
• Knowledge of metadata and content search optimization techniques.
• Strong analytical skills, particularly in identifying and cataloging institutional knowledge sources.
• Proven capability to collaborate effectively with cross-functional teams and departments.
• Ability to evaluate and improve the findability of digital content by applying metadata, taxonomy, naming conventions, content organization, and user-centered search practices.
• Basic knowledge of HTML and CSS.
• Experience exercising discretion and maintain confidentiality when handling internal department matters, leadership communications, draft policies and procedures, service-impact information, and materials that are not yet approved for publication.

Preferred Qualifications

• Experience supporting executive or department-wide communications, administering recurring policy or procedure review cycles, coordinating campus-facing change communications, or improving a website, knowledge base, or shared documentation environment.
• Experience working in an information technology, higher education, public sector, or similarly complex service organization, with responsibility in organizational communications, knowledge management, content governance, IT service management documentation, policy and procedure administration, or change management support.
• Experience implementing ITIL processes or service management practices.
• Experience using project management processes to plan, coordinate, and complete projects.
• Experience with graphic design, presentation design, or visual communication.
• One or more relevant professional certifications are preferred. Relevant credentials include Prosci Change Management Certification, Certified Change Management Professional (CCMP), ITIL 4 Foundation or higher, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Professional in Accessibility Core Competencies (CPACC), Certified Professional Technical Communicator (CPTC), or a comparable certification in change management, knowledge management, technical or professional communication, digital accessibility, IT service management, or project management.

Salary and Benefits

$87,750 - $96,300 annual salary

Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:

• Flexible health and dental care options
• Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
• Fully vested retirement plan on first day of employment, with generous employer contribution
• Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
• Free RTD Ecopass

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu/human-resources/benefits.

How to Apply

Complete an online application (personal information, demographic information, veteran status)

• Upload a resume or CV
• Upload a cover letter

Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position now nor in the future.

This posting may be used to fill more than one vacancy based on business needs.

References will not be contacted until later in the selection process and you will be informed before that contact is made.

Application review will begin September 25, 2026. This posting will close September 24, 2026 at 11:59 p.m. and applications will not be received after that date.

Successful completion of a background investigation is required for this position.

About Mines & Golden, CO

When the world looks for answers, the world looks to Mines.

Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 36 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2025).

Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.

At the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.

That size – roughly 8,200 undergraduate and graduate students – also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.

Community Alliance groups bring together employees for professional development, networking, and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus – nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.

And don’t get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails – and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.

Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a community where our individual perspectives and experiences enrich the educational and work experience?

Look to Mines.