Payments Specialist- Fulltime

LOC Credit Union, Farmington Michigan Full-Time

Join Our Team!

Are you detail-oriented, organized, and passionate about providing excellent member service? LOC Credit Union is looking for a Payment Specialist to join our team and play an important role in ensuring member payments and transactions are processed accurately, efficiently, and securely.

At LOC Credit Union, we believe in creating a collaborative, supportive workplace where employees are valued and have opportunities to grow. If you enjoy working with people, solving problems, and being part of a team that makes a difference in our members' financial lives, and help them win financially, we'd love to hear from you!

What You'll Do

As a Payment Specialist, you will be responsible for processing and maintaining a variety of member payments and transactions while providing knowledgeable and friendly service to both internal and external stakeholders.

Key responsibilities include:

• Order reissue cards (ATM, Debit and VISA) accurately and in a timely manner.
• Provide Credit Union and LOC team members with excellent customer service regarding card issues and disputes.
• Manage fraud cases and handle disputes completely, accurately and in a timely manner.
• Act as a liaison with our card processor including lost/stolen reports, disputes resolution, charge backs, fraud and combined warning bulletin.
• Ability to analyze fraud patterns and occurrences; review Card Compromise alerts and ascertain risk levels; report and make timely recommendations to management on appropriate actions to identify and prevent loss.
• Provision Visa Debit and Credit Cards for the digital wallet.
• Prepare reports on plastic activity as assigned.
• Perform all ACH functions. Review and respond to the daily ACH reports, including but not limited to, ACH origination, Alkami, Notification of Change (NOC), Death Notices, ACH Pre-notification report, etc.
• Perform Item Processing functions daily including the share draft in-clearing file, submitting the share draft return file in a timely manner, balance daily transit files and related general ledger accounts.
• Process incoming and outgoing domestic and foreign wire transactions in accordance with OFAC requirements. Post wires to member accounts and assess appropriate fees.
• Follows established policies and procedures of the Credit Union; reliable and dependable to promote member service and satisfaction.
• Adheres to the requirement of the Bank Secrecy Act (BSA) and its implementing regulations, the Office of Foreign Assets Control (OFAC), all organizational policies and procedures, and completes all required trainings.
• Process daily member mail payments and requests.
• Process, approve and verify remote deposit capture requests.
• Process and approve deposits made at LOC ATMs.
• Analyze transaction patterns and respond quickly to high-risk situations.
• Other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• Previous experience in banking, credit unions, financial services, payment processing, or a related field preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and member-service skills.
• Ability to handle confidential and sensitive information appropriately.
• Comfortable working with computers and learning new systems and technology.
• Ability to work independently while also being a strong team player.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Why Work With Us?

We're more than a financial institution, we're a team. At LOC Credit Union employees have the opportunity to make a meaningful impact on our members and the communities we serve.

We offer a collaborative and welcoming culture, opportunities for professional development, and a benefits package designed to support our employees both at work and at home.

Benefits may include:

• Competitive wages & benefits
• Paid holidays and paid time off, including your birthday
• Paid volunteer time off
• Employee loan discounts
• Tuition reimbursement
• Work from home flexibility (qualifying positions)
• Career Path program
• Engaged culture
• Other additional benefits

Ready to Make a Difference?

If you're looking for an opportunity to grow your career in financial services while working with a great team, apply today!

LOC Credit Union is an Equal Opportunity Employer.