L1 Support Professional

Are you early in your customer support career and looking to take your next big step? Are you passionate about helping our customers use the tools we provide to help them work smarter and better in the healthcare industry? Do you like being part of a small close-knit team of professionals who pride themselves on going above and beyond in their role? CGM Pridok is looking for their next L1 Support Professional to join the team and hit the ground running – does this sound like you? Read more below; 

About CGM Pridok:

We put our hearts, minds, and hands into our work. Because it's not about just anything or anyone, but about health, and sometimes even human lives. We help to heal. That is our mission and our motivation. No matter when or where we make our contribution, we all work together towards a common goal. With courage and common sense, we can rely on each other. And we are strengthened by a set of rules for success and transparent decisions.

“Nobody should suffer or die because medical information was missing. Never and nowhere.” – Daniel Gotthardt, CEO.

We provide healthcare professionals and patients with effective medical information at any time. Our software optimizes medical and administrative processes and enables electronic communication with patients. 

We guarantee access to relevant medical information regardless of location or time and focus on intuitive user experience, state-of-the-art technologies and high data security.

At CGM, we are a community united by shared values. These values motivate us to achieve great things in healthcare. They form the foundation of our vision; inspire us to excel and promote humanity in everything we do. 

We put people — patients, colleagues or new team members — at the center of everything we do and invite you to become part of a culture of openness, trust, and cooperation.

The core of Pridok is health, technology and economics. Our starting point was one doctor's clear wish. The result is a 100% web-based EHR, which sets a new standard when it comes to efficiency and speed.
 

About the role: 

As L1 Support Professional you will; 

• Be the first point of contact for our customers when they have questions or troubleshooting needs about CGM Pridok software. 

• Record, categorize and process incoming phone and digital chat inquiries in our customer support platform (Intercom). 

• Assist and guide customers on how to resolve their issues with care, patience and understanding. 

• Work closely with 2nd line support on any customer cases should higher technical assistance be required. 

• Partner with AI to help identify and share solutions to the support team on potential issues, smarter ways of working and how we can provide the best service to our customers.  

• Be working in a fast paced busy environment dealing with queries of all levels of difficulty – no two weeks, days or hours will look the same. 

Need to have: 

• Fluent Norwegian, both written and spoken. Good understanding of English both written and spoken. 

• 1-2 years' experience in a similar customer support role – with a technical and/or commercial background in customer support. 

• Excellent communication skills with the ability to empathize with the customers needs. 

• A strong customer orientated mindset and ability to relate to the issues they are facing. 

• Ability to work flexibly – our team has rotated set hours to ensure that 1st line support is covered during opening hours. We operate with dagvakt (8-16), kveldsvakt (16-22:30) og helgvakt.

• Availability to be in the office 5 days a week – however we try to be flexible to all our employees needs. 

• The ability to work calmly under pressure and within tight deadlines whilst also delivering exceptional levels of customer service. 

Nice to have: 

• Applicable degree, diploma or certificate. 
• Experience within and/or knowledge of e-Helse. 
• Located in the Tønsberg or surrounding Vestfold area.
• A keen interest in technology and open to new ways of thinking when it comes to IT. 
• Eagerness to learn and a solid team player mantra. 
• Experience in tools like SAP, MS Office, SQL, RDP, Remote tools, Microsoft .NET. 

What we offer:

• A bright and vibrant office located less than 10 minutes away from Tønsberg sentrum. 

• Opportunity to meet and directly work the health professionals in Norway and make a real impact. 

• Career and growth opportunities in both the Pridok and CGM offices. 

• Competitive salary and generous pension package. 

• Flexible working with a strong trust culture. 

• Company mobile phone subscription.