Guest Services Agent

Building Location:

Building B - St Marys Medical Center

Department:

2045280 GUEST SERVICES - SMDC HOSP

Job Description:

Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service.

Key Responsibilities

· Answers and responds to internal and external calls.

· Acts as a source of information for staff, patients, and visitors.

· Directs and escorts patients and visitors.

· Delivers flowers and/or belongings to patients and staff.

· Assists patients with finding community resources, including lodging, bus services, taxi services, etc.

· Provides patient information as appropriate.

· Assists people into the facility.


Education Requirements

· N/A

Required Qualifications

· N/A

Preferred Qualifications

· Experience with Microsoft Office programs

· Experience in an information/hospitality desk or customer service environment.

· Ability to stay calm under pressure

East Market:
Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment.

Education Qualifications:

No educational requirements.

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Basic Cardiac Life Support (BCLS) certification within 6 months of hire

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

Compensation Range:

$16.45 - $24.52

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.