Document Technician - Personal Property- Assessor's Office

NOTICE TO APPLICANT

This position will close at 12:00AM MST on the End Date.

You must ensure your application reflects the correct and current information for your work experience, hours worked per week per position, education, personal information, etc.

Only the information provided on this application is evaluated when determining compensation.

Job Description

PURPOSE SUMMARY.  Provide first-level information and document processing support to in-person and telephone customers.  This includes offering general and specific information, verifying and processing data,  processing and maintaining documents, and researching and resolving problems.

ESSENTIAL DUTIES. 

Greets the public, Title and Mortgage Company Representatives, and other employees, in person or telephonically, and responds or directs the individual to the proper person or section.

1. Answers questions and provides assistance on issues and documents related to the tax valuation of properties, property ownership and parcel transfers, legal descriptions, tax exemptions, address changes, and the process of converting mobile homes into permanent structures.

• Calculates Taxes Paid in Advance (TPA) for customers to pay taxes on mobile homes; and estimates advance taxes based on tax rates and notices of value.

• Demonstrates the use of aerial photos and website searches.

• Explains the breakdown calculations for personal, mobile home, parcel property tax values, and cap values for residential property.

• Explains depreciated values of personal property based on year and schedule, and the yearly tax rates.

• Explains exemptions and how they affect taxes.

Performs research of electronic and paper records.

1. Researches records for MHIP (to move mobile homes)

2. Verifies owner information for NM Human Services Department

3. Researches and requests tax release deletions and/or changes.

           

Prepares documentation and correspondence.

1. Issues Tax Releases for changes of mobile home titles or movement of mobile homes.

2. Prepares time-sensitive packets for tax assessment protests.

3. Prepares valuation freeze letters.

4. Prepares exemption approval or denial packets for churches and charitable organizations.

5. Issues requests for appraisers to verify and correct mobile home and land records discrepancies.

6. Composes and mails customized letters to customers.

Enters property and tax records into automated databases.

1. Enters exemption status on property records, and parcels for city, schools, charitable organizations and churches.

2. Calculates and enters personal property and livestock assets into Tyler/Eagle based on schedule, year and district.

3. Inputs DMV list of mobile homes to be added to tax roll.

4. Enters address changes for all accounts.

Maintains property records.

1. Updates files, prints new information, and files mobile home and personal property files.

ADDITIONAL DUTIES. Other related duties as assigned.

QUALIFICATIONS. 

A. Education.  High school diploma or general education degree (GED).

B. Experience.  Two (2) years of full-time responsible administrative or customer service work experience. Bilingual (English/Spanish) required.

C. Education/Experience substitution.  In accordance with County Policy.

D. Licenses/Certifications.  Must possess or be eligible to obtain Notary Public registration within six months of date of hire.

E. Other (e.g., post-offer medical exam, polygraph, background check, driver’s license record, etc.).  Must pass background check.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION:

Knowledge of:

• Understanding of proper telephone manners to effectively answer and respond to phone calls.

• Knowledge of basic arithmetic to perform calculations.

• Familiarity with filing techniques and procedures to maintain electronic and paper records.

• Understanding of records management principles to organize and manage records systematically.

• Proficiency in word processing software to create, edit, save, and format documents.

• Knowledge of spreadsheet programs to sort, view, and retrieve data.

• Familiarity with GIS aerial mapping for information retrieval and analysis.

SKILLS:

• Proficiency in both verbal and written communications to provide effective customer service to the public, company representatives, and other employees.

• Strong interpersonal skills to interact effectively with diverse individuals.

• Ability to handle sensitive matters to maintain confidentiality with citizens’ information.

• Skill in working with a diverse population to ensure inclusive and respectful interactions.

ABILITIES:

• Ability to adhere to Doña Ana County, Human Resources, and the Assessor’s Office policies. 

• Ability to understand and execute simple virtual instructions and recognize similarities and differences between words and between a series of numbers.

• Ability to appropriately respond to public inquiries to ensure a positive, professional, and friendly business experience.

• Ability to handle standardized situations with only occasional variation.

• Ability to establish and maintain effective professional working relationships with other employees, elected officials, and the public.

• Ability to communicate effectively both orally and in writing.

Compensation Range

$18.14 - $27.22

Doña Ana County is an Equal Employment Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person’s race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.

 

Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County. Please see http://www.donaanacounty.org/ada/ for our Public Notice and to get the Testing/Interview Accommodation Request Form or call 575-647-7210 for assistance.