Operations Specialist 2, US Intake Medical Oversight

Major duties and Responsibilities:

• Perform phone calls to reporter (physician’s office, Health Care Professionals (HCP) and consumers) to obtain follow up information on case reports of “death unexplained” or other events of interest as directed. Utilize medical judgement when reviewing case queries to determine appropriate action required for follow up attempt.

• Proficient in all communication skills with ability to adapt to different audiences and situations in a clear and concise manner

• Demonstrates a positive, compassionate, and open-minded attitude, understanding the client's processes and purpose of follow up phone call activity, with the willingness to explain such activities when clarifications are required.

• Ability to proactively apply medical knowledge and obtain immediate clarifications (as applicable) when receiving pertinent medical / safety information related to the case.

• Document follow up contact(s) and relevant medical information in designated Sanofi systems and/or per defined established process.

• Manage Safety Vigilance information received at the point of intake from any source such as HCPs (Physicians, Pharmacists, etc.), Consumers, Business Partners, etc.

• Ensure, source information is received in structured form as defined in the established processes.

• Facilitate the implementation of new processes to drive efficiencies.

• Maintain expected follow-up volume on a monthly basis.

• Analyzing in-process quality checks, reporting of results, tracking quality findings, metrics against defined KPIs.

• Serving as a SME during internal / partner audits and HA inspections in this role.

• Other tasks as required

Qualifications

• Licensed Nurse or Pharmacist

• Ability to discuss and interpret medical information

• Excellent knowledge of medical terminology

• Two years of relative expedience

• In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications.

• Excellent organizational skills, time management skills, attention to detail and accuracy.

• Excellent working knowledge of Microsoft Office and web-based applications. Intermediate

• Excellent verbal/written communication skills.

• Self-motivated, flexible, receptive to changing process demands.

• Proven ability to work independently and autonomously with policies and practices.

• Proven ability to multi-task, meet strict deadlines, manage competing priorities.

• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.

• Ability to work as a Team Player, contribute and work towards achieving Team goals. Advanced

• Demonstrate Sound judgment and decision making skills.

• Extensive use of telephone requiring accurate perception of speech.

• Regular sitting for extended periods of time.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $65,000.00 - $162,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.