- Salary
- $51k – $77k
- Location
- Home Office, United States of America
- Type
- Full-time
- Department
- Administration
- Experience
- 3+ years
- Education
- Master
- Visa
- Not sponsored
- Closing date
- Today
- Source
- Workday
Description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
At WGU, we are committed to creating an exceptional student experience. As an Account Partnership Administrator, you will play a critical role in supporting students who utilize third-party sponsorship funding by ensuring accurate billing, timely invoicing, and strong collaboration between students, sponsors, and university partners. Your work will directly contribute to student satisfaction, retention, and successful academic outcomes.
What You'll Do
- Support established billing and invoicing processes for all third-party sponsored students.
- Track, prepare, and manage student invoices while ensuring compliance with university deadlines and policies.
- Provide outstanding customer service by responding to billing, accounts receivable, and student account inquiries and resolving issues as needed.
- Manage communication and account reconciliations related to sponsorship letters, tuition payments, and account balances.
- Maintain accurate and timely documentation within the Customer Relationship Management (CRM) system.
- Partner with internal and external stakeholders to resolve escalated student account issues and ensure timely payment processing.
- Ensure accuracy of records and adherence to university, state, federal, accounting, and financial aid regulations.
What You'll Bring
- Bachelor's Degree.
- 3 years of experience with Excel, general accounting, and analysis.
- 3 years of experience in a student accounts, finance, or accounting role, preferably within a higher education setting.
- Highly detail-oriented, deadline-driven, and organized with exceptional record-keeping accuracy.
- Strong interpersonal, written, and verbal communication skills.
- Strong understanding of accounting theory, practices, and procedures.
- Intermediate to advanced Excel skills, including pivot tables, VLOOKUPs, filtering, and data analysis.
- Ability to think critically and use data to make informed decisions.
- Excellent analytical, computational, and mathematical abilities.
- High level of integrity and trustworthiness.
- Strong problem-solving skills and ability to work independently with minimal supervision.
- Strong working knowledge of general accounting and federal financial aid regulations, rules, and procedures.
- Strong working knowledge of FERPA regulations, rules, and procedures.
- Proficiency with Microsoft Office applications.
Bonus Points
- Master's Degree.
- Experience with student information systems such as Banner.
- Experience working with federal financial aid programs and processes.
Experience in Lieu of Education
What to Expect
- Introductory call
- Hiring manager interview
- Final interview
Work Location
Visa Sponsorship
Travel Requirement
#LI-AL1
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
