Van Driver

Description

DIVISION: Transportation 

REPORTS TO: Operations Manager 

SUPERVISES: None 

EXEMPTION STATUS: Non-Exempt 

POSITION SUMMARY: At BHA, Drivers are critical in ensuring the safe and reliable transportation of clients, staff, and materials across programs and community locations. This position ensures compliance with all safety, traffic, and organizational protocols while maintaining a respectful, supportive environment for passengers. Drivers serve as front-line representatives of the organization, promoting professionalism, confidentiality, and client-centered care at all times.

Grounded in our Core Values—Safety Through Structure, Compassion in Motion, Reliability That Builds Trust, Excellence in Every Detail, Innovation That Drives Us Forward, Teamwork Fuels the Journey, and Advocacy on the Road—Drivers uphold the highest standards of safety, professionalism, and client-centered care.

This role requires attentiveness, patience, and resilience, with Drivers serving as front-line representatives of BHA in every mile traveled.

This is a safety-sensitive position. Employees must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained

Drivers implement supports using the principles of Applied Behavior Analysis (ABA), working in close collaboration with Behavioral Clinicians to carry out evidence-based interventions, skill-building programs, and behavior support strategies with fidelity.

QUALIFICATIONS:

Education & Experience:

• High school diploma or equivalent required.

• A minimum of a Missouri Class “E” license with an “S” endorsement, CDL with an “S” endorsement, or an out-of-state equivalent, with clean driving record; ability to maintain driver eligibility under company insurance.

• Prior experience transporting individuals with developmental disabilities, behavioral health needs, or medical conditions preferred.

• Minimum 2 years of professional driving or transportation support experience preferred.

• Experience transporting individuals with developmental disabilities, behavioral health needs, or medical conditions preferred. 

• Pass a drug screen and physical.

Skills & Competencies

• Strong commitment to safety, professionalism, and confidentiality.

• Ability to remain calm under pressure and respond appropriately to unexpected situations.

• Effective communication and interpersonal skills.

• Strong attention to detail in vehicle inspections, documentation, and client support.

• Strong interpersonal and communication skills.

• Organizational and time management proficiency.

• Emotional resilience and professionalism in high-pressure situations.

• Training in crisis de-escalation or passenger assistance preferred.

• Knowledge of defensive driving practices and vehicle safety checks preferred.

Other Requirements

• Must participate in, prior to hire and annually thereafter, a Human Performance Evaluation conducted by a medical provider of the company’s choosing.

• Must pass all required background checks.

• This position is subject to random and annual drug and alcohol testing and physical.

KEY RESPONSIBILITIES:

Safety Through Structure 

• Provide safe, timely, and courteous transportation of clients and staff.

• Conduct pre- and post-trip inspections; promptly report maintenance or safety concerns.

• Maintain vehicle cleanliness and readiness, ensuring a predictable and secure travel environment.

Compassion in Motion 

• Assist clients entering and exiting vehicles safely, including mobility equipment support.

• Model patience, empathy, and respect in all passenger interactions.

• Protect confidentiality and safeguard sensitive information during transportation.

Reliability Builds Trust 

• Follow all traffic laws and organizational transportation policies consistently.

• Arrive promptly for scheduled routes and complete all assigned trips.

• Accurately complete logs, mileage, and incident reports.

• Transports individuals served to appointments, outings, and community activities as required.

Excellence in Every Detail 

• Uphold high standards in vehicle care, documentation accuracy, and communication with supervisors.

• Report accidents, incidents, or behavioral concerns immediately.

• Participate actively in meetings, trainings, and ongoing professional development.

Innovation that Drives Us Forward 

• Engage in continuous improvement by learning new tools, technologies, and practices to enhance transportation services.

• Provide feedback to improve routing, safety, and efficiency.

Teamwork Fuels the Journey

• Collaborate with program staff and supervisors to coordinate schedules and transportation needs.

• Support fellow team members, demonstrating mutual respect and shared accountability.

Advocacy on the Road

• Represent BHA positively within the community, advocating for the dignity, inclusion, and needs of all passengers.

• Ensure every passenger feels seen, supported, and safe.

Other Duties 

• Perform other transportation or support functions as assigned by supervisor.

• Responsible, either directly or indirectly, for filing all expense reports according to company policy.

• Directly or indirectly responsible for completing time reports on or before the defined due date.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Starting Pay: Our compensation is competitive within the market. The starting rate for this position begins at $20.00 per hour, with your final offer based on a combination of your education, relevant experience, and overall qualifications