- Location
- Portugal
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Experience
- 4+ years
- Education
- Bachelor
- Source
- Pinpoint
Description
Architect (Voice)
Department: Dev & Engineering
Employment Type: Full Time
Location: Portugal
Reporting To: Paul Hillyard
Description
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you will not be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you will not be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology.
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other back!
Are you ready to make your mark?
About The Role:
We are looking for a talented Software Developer with 4 to 7 years of professional experience to join our Contact Center engineering organization, with a focus on Voice, UC Integration and AI. You will build cloud applications and services for a fast-growing unified communications company, solve complex technical problems, and help evolve customer-facing products. The ideal candidate is a motivated self-starter who can work across front-end and back-end technologies, learn complex systems quickly, and turn product requirements into secure, scalable, reliable software.
What you will be doing:
- Design and develop cloud software that integrates voice, unified communications, contact center, and AI capabilities.
- Build and maintain APIs and services for call control, media, presence, messaging, routing, conferencing, and UC interoperability.
- Integrate AI capabilities such as transcription, summarization, conversational intelligence, virtual agents, and AI-assisted workflows into voice and UC experiences.
- Develop reliable integrations with telephony, UC, contact center, and third-party communications platforms.
- Troubleshoot complex real-time communications issues across application, signaling, media, network, and AI service layers.
- Improve scalability, resiliency, security, observability, and performance of real-time communications services.
What you will bring to the role:
- Bachelor degree in Computer Science, Information Technology, or equivalent practical experience.
- 4-7 years of professional software development experience building production applications and services.
- Strong experience with C# and .NET and with front-end and back-end development.
- Experience designing and consuming REST APIs, distributed services, and relational databases such as Microsoft SQL Server.
- Experience with modern web technologies such as JavaScript/TypeScript and React or Angular.
- Good understanding of software design patterns, testing, code review, security, and maintainable software engineering practices.
- Experience working in Agile development environments and with CI/CD and DevOps practices.
- Excellent analytical, troubleshooting, written, and verbal communication skills.
- Strong voice/telephony or unified communications development experience, including SIP, RTP, WebRTC, call control, and media concepts.
- Experience integrating UC, PBX, contact center, carrier, or communications APIs and platforms.
- Experience integrating AI/LLM, speech-to-text, text-to-speech, or conversational intelligence capabilities.
- Understanding of real-time distributed systems, networking, latency, high availability, and production troubleshooting.
Bonus Skills:
- Azure and/or Amazon Web Services
- Redis, RabbitMQ, or similar caching and messaging technologies
- Containers and Kubernetes
- Observability, telemetry, and production troubleshooting
- Experience with contact center, unified communications, or cloud communications platforms
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to any basis protected by applicable law. We do not tolerate employment discrimination in the workplace, are committed to reasonable accommodations as required by applicable laws, and are an equal opportunity employer that values diversity.
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to any basis protected by applicable law. We do not tolerate employment discrimination in the workplace, are committed to reasonable accommodations as required by applicable laws, and are an equal opportunity employer that values diversity.
Skills
JavaScriptTypeScriptReactAngularAzureKubernetesCI/CDSQLRedisSQL ServerRESTAgileDevOps