Flex Banker

Department: Retail Banking  |  Status: Full-Time, Non-Exempt

Location: This position will work from our Columbia, MO branch location

What You’ll Do

• Provide friendly, accurate service at the teller line and personal banker desk, ensuring every customer feels seen and helped — regardless of how simple or complex their need.
• Process core banking transactions: deposits, withdrawals, loan payments, cashier’s checks, and account inquiries.
• Assist with new account openings and basic account maintenance under the guidance of full-time branch staff.
• Balance your teller drawer at the end of each shift and flag discrepancies for prompt resolution.
• Introduce customers to products, services, and digital banking tools when opportunities naturally arise, passing warm referrals to full-time bankers for follow-through.
• Maintain accurate transaction records and handle customer documentation in accordance with bank policy and regulatory requirements.
• Step in where the branch needs support: answering phones, assisting with mail, or helping other departments during peak periods.

What You Bring

• At least 1 year of customer service or cash handling experience; prior banking experience is a plus but not required.
• High school diploma or equivalent.
• A friendly, professional communication style that puts customers at ease and builds confidence.
• Flexibility to work varying hours, including some Saturdays, based on branch scheduling needs.
• Reliable, detail-oriented, and comfortable working within established procedures while staying focused under the pace of branch activity.
• Basic computer proficiency; familiarity with Microsoft Office is helpful.
• Commitment to maintaining customer confidentiality and upholding bank policy at all times.