Partnership Success Manager

Who We Are

At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other. 

We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities.

We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone. 

We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins.

About the Position

Murmuration is looking for a Partnership Success Manager to join our fast-growing team. This role is primarily responsible for ensuring Murmuration’s partners take full advantage of our technology product, Organizer, as well as the broader suite of products and services we offer. Practically, you will serve as the primary point of contact for a portfolio of partners, building trusted relationships while resolving support questions and needs, coordinating support resources across the organization, passing requests off to the appropriate internal parties when necessary and following up to ensure resolution, and acting as a consistent resource for partners throughout their experience with Organizer. You will guide partners from onboarding through ongoing adoption of Organizer, helping them successfully plan and execute their campaigns while maximizing the value of Murmuration’s tools and services. You will also help partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science Teams.  

Job level: P3

What You’ll Do

• Learn and become an expert in Murmuration’s full suite of product offerings, including Organizer, related third-party tools, and data;
• Develop an in-depth understanding of Murmuration’s partners and their work to deliver tailored support that meet their specific goals and programmatic needs;
• Manage a portfolio of Murmuration partners by: 
• Implementing an onboarding plan for each new Partner and maintaining existing plans for current partners;
• Working to diagnose and troubleshoot technical and non-technical issues quickly, at times, in collaboration with internal teams;
• Developing and informing a support plan for each dedicated Partner;
• Developing and maintaining online support documentation and help resources;
• Operating as the primary point of contact between Murmuration’s partners throughout their time using the platform;
• Managing weekly or bi-weekly meetings with campaign partners, as well managing an internal pod to help support your Partner portfolio;
• Facilitating trainings from organization members to partners on how to use Murmuration’s full product offering;
• Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services; and
• Managing a portfolio of both Campaign and Organizer service-level partners.
• Lead cross-functional bodies of work to ensure timely delivery of services to campaign partners;
• Maintain a process/system for collecting Partner feedback, specifically related to partners’ use of the tool for evaluation and action; and
• Develop best practices resources to ensure partners continue to derive maximum value from our tool.