G01 - Platform Operations Engineers

Role Overview

We are seeking experienced Platform Operations Engineers to support the operations, administration, and maintenance of enterprise identity and directory platforms, primarily Microsoft Entra ID (Azure AD) and Active Directory (AD).

The role will focus on ensuring the stability, security, availability, and effective day-to-day operation of identity and access management services within a large-scale enterprise environment.

Key Responsibilities

• Operate, administer, maintain, and support Microsoft Entra ID and Active Directory environments.
• Perform day-to-day identity and directory administration, including user accounts, groups, permissions, access controls, and related services.
• Monitor platform health, availability, performance, and security, and proactively address operational issues.
• Troubleshoot and resolve incidents and service requests relating to Entra ID, Active Directory, authentication, and identity services.
• Support user provisioning, de-provisioning, access management, and account lifecycle activities.
• Manage and maintain Group Policies (GPOs), directory configurations, security policies, and access controls.
• Support authentication and identity-related technologies such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access.
• Perform system configuration, maintenance, patching, upgrades, and operational changes in accordance with established procedures.
• Investigate platform incidents, identify root causes, and implement appropriate corrective and preventive actions.
• Support security reviews, vulnerability remediation, audit requirements, and access reviews relating to identity platforms.
• Maintain operational documentation, technical procedures, configuration records, and troubleshooting guides.
• Work closely with infrastructure, cybersecurity, application, and service management teams to resolve technical issues and support platform requirements.
• Participate in change, incident, problem, and service request management processes.
• Support automation and continuous improvement initiatives to improve operational efficiency and platform reliability.

Requirements

• Relevant experience in platform operations, infrastructure support, system administration, or identity and access management (IAM).
• Hands-on experience administering and supporting Microsoft Active Directory.
• Experience with Microsoft Entra ID / Azure Active Directory.
• Good understanding of identity and access management concepts, including authentication, authorisation, user provisioning, and access control.
• Familiarity with Active Directory Domain Services (AD DS), Group Policy, DNS, LDAP, and authentication protocols.
• Knowledge of Entra ID capabilities such as MFA, Conditional Access, SSO, and identity lifecycle management.
• Experience troubleshooting enterprise infrastructure and identity-related incidents.
• Familiarity with IT service management processes such as incident, problem, change, and request management.
• Good analytical and troubleshooting skills with the ability to investigate and resolve technical issues independently.
• Strong communication and stakeholder management skills.
• Able to work effectively within a large-scale enterprise and operational environment.

Good to Have

• Experience with PowerShell scripting and automation for Active Directory or Entra ID administration.
• Experience supporting hybrid identity environments involving on-premises Active Directory and Microsoft Entra ID.
• Familiarity with Microsoft identity synchronization technologies such as Entra Connect / Azure AD Connect.
• Knowledge of Microsoft Azure and related cloud infrastructure services.
• Relevant Microsoft, Azure, infrastructure, or cybersecurity certifications would be advantageous.