Job Description:

Job title: Service Manager

Location: Salt Lake City, UT.

Pay Range: $75,000.00 - $80,000.00 annual base salary, with incentive plan

Exempt Classification: Exempt

Service Manager (Automotive / Fixed Operations)

We’re hiring a Service Manager to lead our service department in Salt Lake City driving performance, improving consistency, and delivering an exceptional customer experience.

This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

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Why This Role Matters

· Direct impact on store performance, service revenue, and customer satisfaction

· Established team and processes—focus is on leading and optimizing, not rebuilding

· Opportunity for long-term career growth within a stable, mission-driven organization

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What You’ll Do

Service Department Leadership

· Lead daily operations of the service department, including workflow, scheduling, and quality control

· Manage, coach, and develop Service Technicians and service staff

· Ensure timely, high-quality vehicle service, repairs, and installations

Performance & Operations

· Drive performance across key metrics:

o Service revenue and profitability

o Technician productivity and utilization

o Turnaround time and workflow efficiency

o Customer satisfaction and retention

· Maintain accountability for department KPIs and operational results

Administrative & Systems Management

· Oversee all service-related administrative functions:

o Work orders, billing, and documentation

o Inventory and parts coordination

o Scheduling and workflow management

· Ensure accuracy, consistency, and compliance across all service records

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Systems & Technology Requirements (Key for Success)

We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.

· Experience working in a Dealer Management System (DMS) required (examples: DealerTeam, , Reynolds and Reynolds, CDK Global, etc.)

· DealerTeam experience strongly preferred.

· Familiarity with CRM systems (e.g., Salesforce) and service-related software

· Proficiency with Microsoft Office (Excel, Outlook, Word)

· Ability to:

o Track and manage technician schedules and work orders digitally

o Use reporting tools to monitor KPIs and performance

o Maintain accurate data entry across service and inventory systems

Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.

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What Success Looks Like (First 6–12 Months)

· Rapid adoption of company systems, workflows, and service processes

· Establish consistent execution across scheduling, communication, and service delivery

· Build trust with team members and customers

· Take full ownership of department performance

· Achieve or exceed service KPIs and productivity targets

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What We’re Looking For

Required Qualifications

· 3+ years of automotive or dealership service experience

· 2+ years of leadership experience managing technicians or service teams

· Strong customer service and communication skills

· Proven ability to manage multiple priorities in a fast-paced environment

· High level of organization and accountability

· Strong computer literacy and systems experience, including DMS usage

· Valid driver’s license and acceptable driving history

Preferred Qualifications

· Experience as a Service Manager, Shop Manager, or Fixed Operations leader

· Experience with DealerTeam, Reynolds & Reynolds, or similar DMS platforms

· Demonstrated success improving technician productivity and shop performance

· Experience managing service KPIs and operational reporting

· Mobility or adaptive vehicle experience (a plus)

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Key Traits for Success

· Performance-driven: Motivated by results and measurable outcomes

· Administratively strong: Detail-oriented with systems, reporting, and processes

· Customer-focused: Committed to delivering a high-quality experience

· Team-oriented: Works effectively across departments

· Ownership mentality: Proactive and accountable

· Career-focused: Interested in long-term growth and stability

Work Environment

· Combination of office and service shop environment

· Fast-paced, hands-on setting

· Ability to lift up to 30 lbs and work around equipment as needed

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About Us

United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.