Sr. Associate - People Operations-2

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

Job Description

At Aptia, we consider our colleagues to be our greatest asset. Their creativity, talent, and eagerness to learn are fundamental to our company's success. Recruiting, developing, and retaining exceptional individuals are crucial for Aptia's future. 

We are seeking a bright, energetic, and driven individual for the role, someone with prior HR operations experience and a desire to deepen their understanding of people processes. In this role, you will provide timely project and process support to employees, managers, and other People Team professionals, ensuring a superior service experience for those needing assistance. Additionally, you will enhance the productivity of your colleagues by supporting their projects and day-to-day tasks.
This position is based at our Powai, Mumbai office and reports to the Lead of the People Operations Team.

Responsibilities
•    Provide consistent and timely support and feedback to Aptia colleagues who have queries regarding People policies and processes.
•    Oversee and manage HR systems and processes, including but not limited to Employee Lifecycle (Hire to Termination)
•    Collaborate with internal/global teams (e.g., Payroll & Benefits, People Partners) to enhance knowledge management and process improvement across service delivery centres.
•    Support people team in daily operations such as case management, process management, reporting etc.
•    Support people operations team to identify challenge and opportunity for driving excellence.
•    Continually maintain Aptia learning base and update Standard Operating Procedures
•    Responsible for managing Workday help cases and daily SLA management.
•    Support process change in Aptia HRMS system, make sure that employee data is updated and accurate.
•    Assist People Ops team in internal activities and global initiatives
•    Assist the team in managing reports and dashboards.

Requirements
•    A minimum of bachelor's degree or its equivalent.
•    2 to 6 years of professional experience.
•    Prior experience in Workday is an added advantage but not limited to it. SuccessFactors, SAP HCM, Oracle Fusion and other HCM experience can also be considered.
•    Prior knowledge of defining and stabilizing, SOP creation are added advantage.
•    Excellent written and spoken communication skills.
•    Proven ability to learn quickly, behave professionally, and proactively take responsibility.
•    Ability to work collaboratively or independently.
•    Demonstrate high level of discretion relating to confidential information.
•    Self-motivated and can-do attitude.
 

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.