Transaction Services Account Manager

The Team

Wholesale Banking Transaction Services operates in an international environment, with frequent interactions with various ING departments, clients and external stakeholders. The TS Account Management team in NL covers the largest and most complex Corporate and Non-bank Financial Institution clients and is part of the Transaction Services Sales team based in The Netherlands. The work environment is result-driven, open, and informal, with experienced and motivated sales and services professionals.

The Opportunity

At ING, Transaction Services (TS) is the heartbeat of Wholesale Banking, playing a pivotal role in realizing ING’s goal of becoming the leading Wholesale Bank in Europe. As a Transaction Services Account Manager, you will be at the forefront of our strategic ambition, facilitating seamless financial operations for our largest and most strategic Payments & Cash Management clients and supporting their growth in an increasingly complex and digital landscape. Your role will involve engaging with diverse stakeholders to optimize treasury solutions, streamline payment processes, and deliver innovative products that set ING apart in the market. You will collaborate closely with clients to understand their evolving needs, providing expert guidance and tailored solutions that empower their businesses.

Your responsibilities

• Manage the TS relationship for selected Wholesale Banking clients on a global scale.
• Oversee Payment & Cash Management and Trade Finance mandates (e.g. bank guarantees) throughout the duration of the contracts.
• Maintain, renew and expand existing business ("in-contract sales") while ensuring profitability, client satisfaction and service quality.
• Collaborate with TS Sales Consultants, TS Product Managers, Relationship Managers, Client Services teams, and other support departments.
• Report to the Head of Transaction Services Account Management NL.
• Hold end-to-end responsibility for a portfolio of approximately 15 Wholesale Banking clients.
• Grow the income of your respective portfolio; TS Fee income and Net Interest Income (NII) by leveraging existing relationships.
• Be part of Virtual Client Teams (multiproduct) for respective clients.
• Participate in deal teams for TS mandates and contribute to Request for Proposals (RfPs) to increase TS income.
• Proactively conduct client reviews, monitor TS client revenues, and visit clients to discuss service levels, payment and trade volumes, excess cash solutions and other needs.
• Ensure compliance with Know Your Client (KYC) guidelines.
• Act as the escalation point for the existing global TS relationship for clients and their treasury teams and ensure client satisfaction.

Who we are looking for

• Minimum of 5 years of experience in a Wholesale Banking Transaction Services environment.
• Based in Amsterdam, with fluency in both Dutch and English (written and spoken).
• Higher education (HBO) or University education (Bachelor or Master's degree).
• Strong relationship-building, stakeholder management, and communication skills.
• Passion for people, creativity, and high-quality standards.
• Background in lending and/or trade is preferred.
• Proven track record in a commercial role.
• Strong strategic planning and analytical skills.
• Ability to manage confidential information with sensitivity and professionalism.
• Collaborative nature, with a willingness to challenge the status quo and find solutions to problems.
• Excellent presenting skills.

How to Succeed

We hire smart people like you for your potential. We expect you to stay curious, continue learning, and take on responsibility. In return, we support your development into an even more awesome version of yourself.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience

• 25-28 vacation days depending on your contract

• Pension scheme

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.

• Personal growth and challenging work with endless possibilities

• An informal working environment with a diverse group of innovative colleagues

About us
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Discover what we do and what we can offer you.

Questions 
Please visit our Frequently Asked Questions section to find some answers on questions you might have. 

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