COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Group Rooms Coordinator is responsible for overseeing all aspects of group reservations, including processing group sales contracts, managing room blocks, and ensuring accurate and timely communication with clients and internal departments. This role requires exceptional organizational skills, attention to detail, and the ability to provide outstanding customer service to group clients.

ESSENTIAL RESPONSIBILTIES

• Group Reservations Management:
  • Process all group sales contracts and accurately maintain group blocks in the Property Management System (PMS).
  • Enter rooming lists, manage group inventory, and audit group blocks post-departure to ensure accurate billing and inventory management.
  • Monitor and adjust group blocks to maximize room revenue and ensure optimal inventory utilization.
• Client Communication:
  • Serve as the primary hotel contact for group clients, including social and citywide room blocks.
  • Respond promptly and professionally to reservation inquiries and provide accurate information regarding hotel facilities, services, and policies.
  • Liaise with group contacts to ensure all reservation details and special requests are accurately recorded and fulfilled.
• Internal Collaboration:
  • Collaborate with the Sales, Conference Services, Catering, Front Office, and Housekeeping teams to ensure seamless execution of group events.
  • Participate in pre-conference meetings and communicate group requirements to relevant departments.
  • Create and distribute group resumes and event orders to inform staff of group needs and schedules.
• Administrative Duties:
  • Generate and analyze reports related to group pick-up, rooming lists, and billing to provide insights for management.
  • Maintain organized and accurate records of group reservations, correspondence, and billing information.

• Ensure compliance with hotel policies and procedures, including credit policies and payment procedures.
   

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Education:
  • High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• Experience:
  • Previous experience in hotel reservations, front office, or sales support, preferably in a luxury property.
  • Proficiency in hotel management software systems such as Opera (PMS), Delphi FDC, and Passkey is highly desirable.
• Skills:
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Attention to detail and a high level of accuracy in data entry and reporting.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite, particularly Excel.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of the beach and Gulf Shores, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!