- Location
- Bolton
- Type
- Full-time
- Department
- Insurance
- Seniority
- Manager
- Source
- Pinpoint
Description
Claims Case Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Reporting To: Jasmine Davies
Description
š Join Our Dynamic Team at Davies! š
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Hereās why youāll love being part of our family:
š¤ Valued and Supported:Ā
Youāre not just an employee; youāre a vital contributor. We appreciate your unique skills and perspectives, and weāre committed to your growth.
šļøPerks Galore!:
Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourselfāyouāve earned it!
š“ Time Off:Ā
Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? Weāve got you covered.
š Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.
As a Property Claims Manager based in Bolton, youāll be the hero behind the scenes.
Key Responsibilities
Hereās what your day will look like:
š Proactive Case Management: Youāll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
š¤ Customer Interactions: Whether itās clients or direct customers, youāll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
š Third-Party Wizardry: Managing suppliers? Youāve got this! Drive cases to settlement while balancing service, cost, and time.
šØ Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
š Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. Youāre the claim whisperer.
š Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
š¤ Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Ā
Skills, Knowledge and Expertise
How We Measure Success:
š SLA Performance: Youāll ace it.
āļø Phone Audit: Your phone skills? A+
š Lifecycle Metrics: Youāll own them.
šµļøāāļø Audit: No breaches here.
š PDR Forms: Completed and shining.
š Team Performance: Youāre the MVP.
Requirements:
š Relevant Claims Experience
š Good Customer Service Skills
ā° Time Management Wizardry
š¤ Interpersonal Charm
Ready to make an impact? Apply now and letās create something extraordinary together! ššĀ
#INDUKI
Benefits
Career & PurposeĀ
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension matching contribution model with the following contribution rates:
Ā Employee 1.5%, Employer 2%
Ā Employee 3%, Employer 3%
Ā Employee 5%, Employer 5% - My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Refer a Friend
- Cycle to Work Scheme
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional WellbeingĀ
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include holiday purchaseĀ
Skills
ComplianceCustomer Service
