Field Service Technician

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Field Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches

• Tie workflow to schedule

• Manage all on site installation, repair, maintenance, and test tasks

• Diagnose errors or technical problems and determine proper solutions on equipment.

• Produce timely and detailed service reports

• Document processes

• Operate vehicle in a safe manner and use field automation systems

• Follow all company’s filed procedures and protocols

• Cooperate with technical team and share information across the organization

• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.

• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience

• Excellent interpersonal skills, proficient in oral and written communications

• Assembly experience preferred

• Basic reading skills. Must be able to follow directions

• Ability to troubleshoot, test, repair, and service technical equipment

• Ability to perform work accurately and thoroughly

• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea

• Ability to work flexible shifts and to adapt to changing work schedules

• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus

• 401(k)/ Retirement savings

• Comprehensive Benefits (medical, dental, vision, life and disability coverage)

• Career growth opportunities

• Friendly work environment

• Paid vacation/holidays