Account Manager (On-site)

About Translated

Translated is where technology and humanity meet to create global understanding. Founded in 1999 by a linguist and a computer scientist, we are on a mission to allow everyone to understand and be understood in their own language.

We envision a world where people from different cultures can communicate seamlessly, with unprecedented access to knowledge, cultural exchange, and business opportunities.

To make this possible, we combine a network of over 500,000 vetted, native-speaking language professionals with a unique translation AI, Lara, capable of recognizing its limits and explaining its choices. Through an ecosystem of AI-powered translation tools (Matecat, Matesub, and Matedub), an enterprise localization platform (TranslationOS), and an online translator (Lara Translate), we support more than 400,000 clients in 200 languages, helping people and organizations connect across cultures.

Everything we build reflects a simple principle: technology should amplify human potential, not replace it. Whether through a marketing campaign, an event, or a new process, every project at Translated contributes to a larger purpose: bringing people closer together through understanding.

At Translated, you'll join an international, collaborative environment where curiosity, creativity, and excellence are valued as much as results.

We believe in humans.

The role

We are looking for an Account Manager.

As an Account Manager, you'll be the human bridge between our services and our clients, from individual professionals to large corporations. You'll turn inbound interest into lasting relationships, understand what each client really needs, and make sure they receive service they trust and want to come back to. It's a role built on conversations, curiosity, and follow-through, and one designed to grow quickly for the right person.

Key Responsibilities

Client Relationships: turn inbound interest into long-term partnerships by listening well, understanding each client's context, and proposing solutions that fit.

Portfolio Care: oversee the health, satisfaction, and profitability of your client portfolio, spotting natural opportunities to help clients do more with us over time.

Account Development: strengthen relationships with existing clients and grow their value through genuine understanding rather than hard selling.

Cross-Functional Collaboration: partner with internal teams to deliver outstanding client solutions and an excellent experience end to end.

Performance Tracking: learn to read the signals that show how your clients are doing (retention, satisfaction, growth) and use them to decide where to focus.

Requirements

Client Experience: a first experience working directly with end clients, ideally selling services or something similar, so you already know what it means to be on the front line with a customer. We don't expect a long track record, but we do want someone who has been there.

The Right Attitude: curious, flexible, and genuinely energized by talking to people and helping them solve real problems. You listen more than you pitch.

Ambition and Drive: eager to grow, comfortable at a fast pace, and ready to take ownership of your results.

Smart and Adaptable: quick to learn, able to manage multiple priorities without losing the thread, and calm when priorities shift.

Collaborative Mindset: proven ability to do your best work with others, caring about the outcome rather than the credit.

Language Skills: fluent in English, with proficiency in at least one additional language (Italian, German, or French preferred).

Cultural Competence: comfortable working effectively in multicultural environments with a diverse range of clients.

If this description reflects your experience, we are excited to meet you!

Headquarter (Rome, Italy)

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Our offer

Based on a standard level of experience, the offered salary typically ranges between €28.000,00 and €40.000,00. The actual package depends on factors such as location, scope of responsibilities, and performance. Compensation generally grows quickly as experience leads to greater contributions. Exceptionally strong candidates may be offered salaries above this range to acknowledge their higher potential impact.

Benefits and perks

At Translated, we see our people as athletes, and Pi Campus as the place where they can reach their full potential. This vibrant environment fosters talent aggregation and continuous growth of mind, body, and spirit.

We nurture and support the team's personal and professional development every day through growth-oriented initiatives like personalized learning paths and networking events with industry leaders, health-oriented initiatives like massages, sauna, and workouts in our gym and swimming pool, as well as relaxation rooms, open meeting rooms, a cafeteria, and fully equipped kitchens in every villa. In case of need, every team member has access to psychological, legal, and financial support.

Learn more about our company: https://translated.com/work-at-translated-onboarding.

Diversity statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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