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Exemption Status:

Non-Exempt

Hiring Range:

$20.32 - $38.17

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Sunday through Saturday, Weekends - Every Third Weekend

Scheduled Hours:

1030 am - 7 pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3364 Lab Hospital Support

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the Manager and Supervisor of Customer Service performs a variety of administrative duties including dissemination of results, answering questions regarding specimen requirement, specimen collection procedures, turn-around times, and coordinating the delivery of electronic and paper reports.

Major Responsibilities:

• Handles customer contact received by telephone regarding specimen requirements, turn-around times, results, specimen collection procedures, requested changes in testing, verification of test orders, and nursing home and home draw requests.
• Provide accurate, courteous, and timely communication with our customers.
• Initiates customer contact to communicate results for critical values, custom calls, STAT, and customer request call and/or fax testing, and test cancellations. Enters the actions performed into the computer system upon completion as necessary.
• Processes the mailing of paper reports via local and remote printer via Laboratory Information System and other laboratory departments.
• Receiving and relaying scheduling from patient care providers regarding PTH Turbo testing and communicates patient information and DOS to Chemistry Department via email.

Position Qualifications:

License/Certification/Education:

Required:

• Equivalent to a high school diploma.

Experience/Skills:

Required:

• 1-3 years of additional training or experience in clinical laboratories.
• Lab-testing knowledge, familiarity with medical terminology, excellent PC skills.

Preferred:

• Physician office setting preferred.
• Excellent customer service preferred.
• Sales, medical or non-medical call center experience preferred.

Flex maybe required to work and travel to

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.