Digital Navigator

Overview

 

 Untitled design (5)

 

Location: 1101 Camino La Costa, Austin, Texas, 78752

Compensation: $25.00 per hour

Schedule: 30 Hours a week.

 

PURPOSE: The Digital Navigator provides one-on-one education and support to help People's patients and community members build the skills and confidence needed to independently access digital services.

 

ESSENTIAL FUNCTIONS: Under the supervision of the Social Needs and Partnerships Program Manager, this individual’s primary responsibilities include:

 

· Supporting patients with the Welcome Tablets available in the clinics.

· Teaching participants how to use their smartphones and other personal devices.

· Helping participants create and navigate accounts such as MyTexasBenefits.

· Guiding patients in setting up and safely using online banking.

· Assisting with patient portals, telehealth platforms, email accounts, online applications, and other essential digital services.

· Teaching basic digital skills, including internet navigation, password security, recognizing scams, downloading applications, and uploading documents.

· Connecting participants with affordable internet programs, digital-literacy resources, and other community services.

· Tracking services provided and documenting program outcomes for Digital Equity reporting.

Responsibilities

Education:

 

Required

· High school diploma or GED.

 

Preferred

· Associate degree in Human Services, Social Work, Education, Information Technology, Public Health, Communications, or a related field.

· Relevant certifications in digital literacy, community health work, adult education, or technology training are a plus.

 

Experience:

• 1-2 years of experience providing customer service, community outreach, patient support, training, education, coaching, or case management.
• Demonstrated proficiency using:
• Smartphones and tablets
• Internet browsers and search engines
• Email platforms
• Online forms and applications
• Video conferencing and telehealth platforms
• Experience explaining technology concepts to individuals with varying levels of digital literacy.

Qualifications

Knowledge, Skills, and Abilities:

• 1-2 years of experience providing customer service, community outreach, patient support, training, education, coaching, or case management.
• Bilingual English/Spanish required.
• Demonstrated proficiency using:
• Smartphones and tablets
• Internet browsers and search engines
• Email platforms
• Online forms and applications
• Video conferencing and telehealth platforms
• Experience explaining technology concepts to individuals with varying levels of digital literacy.

 

Certificate/License: none

 

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. People’s reserves the right to revise or change job duties and responsibilities as the business needs arise.