Customer Service Representative

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

WHAT YOU WILL BE DOING:

POSITION SUMMARY

Located in our Byron Center office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products.  This team serves as a call center for our Michigan market.  Day-to-day responsibilities include:

• Building and maintaining excellent relationships with new and existing customers
• Quoting and order entry
• Answering incoming customer inquiries
• Customer support and timely problem resolution
• Processing customer returns & credits
• Occasional delivery scheduling
• Managing & maintaining inventory stock levels
• Creating raving fans of the Lumbermen’s brand
• Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager

At Lumbermen’s, our business is built on relationships.  It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.  

REQUIRED EDUCATION/EXPERIENCE

• High School diploma/GED required
• College degree preferred
• Some experience with Distribution & Supply Chain
• 2-5 years’ experience in a professional customer service environment

REQUIRED SKILLS

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office, emphasis on Microsoft Excel
• Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
• Attention to detail, detail oriented

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us.  You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace.  In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.