Support Services Clerk (Outreach)

JOB POSTING

SUPPORT SERVICES CLERK (OUTREACH)

Part-Time|Non-Exempt

Reports to: Support Services Supervisor

 

Primary Duties & Responsibilities:

1. Perform all duties assigned in the ILS Module accurately and efficiently; problem solve patron and catalog issues.
2. Perform workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone, directing calls and making public address announcements as needed; registering cash, check and credit card transactions.
3. Assist with opening and closing procedures for the Support Services Department.
4. Assist with the overall maintenance and orderliness of the Library's collections, display areas and department areas.
5. Perform outreach duties, as assigned, which may include any of the following: preparing and delivering materials to various local Older Adult Centers, Novi parks and Read Boxes and the Lakeshore Lending Library Kiosk, utilizing the Library vehicle in all weather conditions; loading and unloading materials from carts/bins and the Library vehicle; preparing and processing NPL@Your Door materials by mail shipments; assisting with community library card outreach initiatives (i.e. library card campaigns and card sign-up events).

 

Other Duties & Responsibilities:

1. Member of internal and external committees.
2. Enforce Library policies relevant to public use; respond to emergencies and provide support, as needed; act quickly, exercising good judgment.
3. Maintain flexibility in work schedule to accommodate changing department staffing coverage requirements and make up of hours due to Library closures.
4. Communicate effectively with patrons, co-workers and professional colleagues.
5. Work positively and collaboratively across departments to accomplish departmental and Library goals.
6. Foster and promote diversity, equity and inclusion in the workplace and the community.
7. Adapt and respond to multiple priorities, interruptions and demands; resolve problems in a positive manner.
8. Seek professional continuing education, both organized and casual, with a commitment to keeping services current and appropriate.
9. Perform other duties as assigned.

 

Job Qualifications & Skills:

1. High school diploma or equivalent required; Bachelor's degree preferred.
2. Knowledge of alphabetical, numerical and decimal systems of arrangement.
3. Proficient in MS Office, Google Workspace, internet browsers and other computer related technologies.
4. Excellent verbal, written and interpersonal communication skills.
5. Dedication to public service and providing excellent customer service.
6. Strong organizational skills and attention to detail; ability to organize work, set priorities and manage projects to completion.
7. Enthusiastic, positive, friendly, self-motivated, creative and approachable.
8. Strong obligation to confidentiality.
9. Ability to speak multiple languages helpful.
10. May require a valid Michigan driver's license based on assignment.

 

Working Environment:

1. May be required to: sit, stand, bend, stoop, crouch, reach, kneel and/or walk for extended periods of time; carry books, boxes of books or objects weighing up to 50 pounds; push or pull wheeled carts with a total weight of up to 500 pounds; operate assigned equipment; pick up litter; spread ice melt; use the telephone, keyboard, computer mouse.
2. Evening, weekend and some holiday hours are required.
3. This position requires the employee to be on site at the Library and does not offer any remote work opportunities.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. This is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. The employee must be able to perform the essential functions of the job satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent due hardship.

 

Hours: This is a year-round, part time position with permanent shifts on the following days at these set times. Candidates must be available to work the shifts as posted.

19 hours per week, scheduled as:

• Tuesdays 9am - 2pm
• Wednesdays 9am - 1pm
• Fridays 9:30am - 2:30pm
• Saturdays 9:30am - 2:30 pm

Hourly Rate: $16.07

Benefits: This position offers sick time at the rate of 1 hour for every 30 hours worked.

Application Deadline: Tuesday, September 15, 2026 at 5pm

Application Details:

• Only complete application packets (including a cover letter, resume and Novi Public Library application) will be considered. Incomplete application packets will not be reviewed.
• NPL applications available at https://novilibrary.applicantpro.com/jobs/
• Employment offer dependent on results of a physical/drug screen and a background check
• Submit online or send to:

Kristen Sullivan, HR Specialist, Novi Public Library

45255 W. Ten Mile Rd.

Novi, MI 48375

[email protected]