Operations Manager, Mobile Integrated Health (Community Paramedicine)

Position Type:

Permanent

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Closing date:

2026-09-14

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Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

 

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Manager, Clinical Service and leading the Mobile Integrated Health (MIH) Program (Community Paramedicine), the Operations Manager, Mobile Integrated Health (Community Paramedicine) will be responsible for the design, development, implementation, evaluation, maintenance of comprehensive Medavie Health Services programs related to existing, novel, and integrated clinical programs.

You will do this through collaboration with internal and external health care partners to ensure clinical, operational, and financial goals of the organization are met.  The program uses mobile resources to deliver care and services to patients in an out-of-hospital environment in coordination with healthcare facilities and/or other healthcare providers while coordinating identified patient cohorts for follow up by the multi-disciplinary response team that includes Community Paramedics (CPs).

A community paramedicine program is a connected care model where it utilizes Community Paramedics to provide support, resources, and treatment in a community-based setting to ensure patient-centered care is achieved.  In collaboration with internal and external stakeholders, you will be responsible for the execution of special projects that are relevant to Mobile Integrated Health (Community Paramedicine) within our communities that we serve.
 

Professional Qualifications & Competencies:

• Post-Secondary education, In the Health Sciences field or an equivalent combination of education.
• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of NL.
• Minimum Five (5) years’ experience as a paramedic, including minimum of three (3) years’ experience in a progressively responsible leadership role.
• Proficiency with using electronic medical record system and patient care reporting.
• Possess a valid Class 4 driver’s license in good standing in NL (or equivalent).
• An Advanced Certificate or training as a Community Paramedic (or equivalent) is an asset.
• Have advanced knowledge of Emergency Medical Services operations and health care quality management best practices, legislative acts, and the regulations and bodies that guide Emergency Medical Services
• Have demonstrated experience and familiarity with mobile integrated (Community Paramedicine) healthcare models and program delivery.
• Proven ability to collaborate effectively with health system partners to develop and implement Mobile Integrated Health (Community Paramedicine) models of care.
• Possess experience with research practices and knowledge of and demonstrated use of evidence-informed decision-making processes.
• Have knowledge of local community health care needs, knowledge of facilitators and barriers to local population wellness.
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHS.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Demonstrates the ability to function an independent leader with a strong focus on internal and external partnerships.
• Skilled in leading and developing staff.
• Must use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.

Salary Range  

• $105,000 to $115,000 annually.

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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

 

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

 

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

 

If you share our mission of improving the wellbeing of Canadians, join our team.

 

What it’s like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

 

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

 

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected].