Working at Freudenberg: We will wow your world!

Responsibilities:

• Understands company products, portfolio and functional principles, including application fields, industries and material selection for standard applications;
• Handles basic technical customer discussions related to existing standard products;
• Manages incoming RFQs and sales orders according to instructions from local entities and SSC management;
• Performs full customer interaction regarding quotations, order confirmations, delays and order status updates;
• Processes standard and mid-complex quotations and performs quote follow-up, pricing and resolution in close collaboration with local entities;
• Registers and maintains CRM data, including sales opportunities, quotes and orders, in line with defined guidelines;
• Registers and manages standard and mid-complex sales orders, including ticket handling for presales and sales-related subprocesses;
• Maintains basic commercial awareness, including transfer pricing, profit margins, product cost and market price alignment;
• Coordinates purchase orders, updates delivery times and follows up with suppliers, local entities and customers when required;
• Provides administrative support for claims, supplier invoice review, and customer invoice validation and filing;
• Resolves open sales quote and order-related issues and supports local entities with additional presales and sales activities;
• Acts as back-up for colleagues, supports and trains new joiners, contributes to team collaboration and provides ad hoc project support while effectively prioritizing tasks and meeting deadlines.

Qualifications:

• Economic/Technical studies are an advantage;
• Previous experience in Customer Service and/or Sales-related fields;
• German and English for business use are mandatory;
• Computer skills related to Microsoft Office; mid-level Excel knowledge;
• SAP Knowledge or different ERP experience is mandatory;
• Open to process improvements;
• Fact-driven and strong analytical skills, detail-oriented attitude;
• Motivation and open communication style;
• Attention to detail;
• Good organizational skills and proactiveness;
• Team player;
• Customer and solution-oriented.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Business Services SRL