- Location
- Lehi, UT, US
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Pattern Corporate
- Experience
- 1+ years
- Source
- Lever
Description
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We need a Customer Support Continuous Improvement Specialist to help drive operational excellence across Pattern's Customer Support organization. We are looking for someone who spots inefficiencies, champions process improvements, and helps cultivate a culture of continuous, customer-obsessed problem-solving. Sitting at the intersection of frontline CS operations, automation initiatives, and cross-functional stakeholders, this role contributes to measurable gains in customer satisfaction, team efficiency, and business performance. This is a full-time role and will work a hybrid schedule (three days in office, two days remote per week) based in Lehi, Utah.
Skills
Machine LearningExcelCustomer Service