System Engineer

Overview

Our client is a well-established MNC company and they are looking for a hands-on System Engineer to provide day-to-day IT support for our Hong Kong office. This role is ideal for someone who enjoys solving technical problems, helping users, and building practical infrastructure knowledge in a supportive regional IT environment.

You will be the key local IT contact for Hong Kong users, providing L1–L2 support across devices, systems, networks, and meeting-room technology. You will also work closely with regional IT teams to resolve more complex issues and support ongoing projects.

Responsibilities

• Provide L1–L2 technical support to Hong Kong office users, both on-site and remotely.
• Set up, maintain and troubleshoot laptops, desktops, printers, mobile devices, video-conferencing equipment and standard business applications.
• Support user access, account administration, software installation and general IT requests.
• Troubleshoot hardware, software, network, Wi-Fi and connectivity issues.
• Assist with LAN, WAN and wireless-network support, including basic router, switch and firewall troubleshooting.
• Log, track and resolve incidents and service requests through the ticketing system.
• Maintain accurate IT asset, hardware and software inventory records.
• Support office IT moves, new-user onboarding, equipment replacement and other local IT projects.
• Work with regional IT teams on escalated incidents, infrastructure changes and improvement initiatives.
• Share clear updates with users and provide simple guidance to help them resolve common issues.

Requirements

• Bachelor Degree Holders in Computer Science, Information Technology, or related disciplines.
• Around 2–4 years of IT support, desktop support, systems support or infrastructure-support experience.
• Familiar with Windows environments, Microsoft Office / Microsoft 365, user devices and common hardware/software troubleshooting.
• Basic knowledge of networking, including LAN, WAN, Wi-Fi, routers, switches and VPN connectivity.
• Experience using an IT ticketing system, such as ServiceNow, is an advantage.
• Organised, proactive and comfortable managing multiple support requests.
• A positive, practical and service-minded attitude is essential.
• Willingness to learn, ask questions and grow into broader systems and infrastructure responsibilities.
• Good communication skills in Cantonese, English and Mandarin, with the ability to work with both local users and regional colleagues.