- Workplace
- Remote
- Type
- Full-time
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Appointment Setter (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,200 USD/month during Month 1 training/ramp-up. Month 2+: eligible for performance-based salary increase + 5% commission on closed deals + performance bonuses.
Our Client
Our Client is a fast-growing US-focused fintech and payments company providing modern point-of-sale (POS) systems and payment-processing optimization for small and medium-sized businesses across the United States. Dedicated to helping merchants lower transaction fees and streamline commercial technology, our client operates an outbound sales organization that pairs high-volume appointment setters with US-based field sales executives. Driven by a performance-focused, metrics-driven culture, our client provides structured coaching, rapid lead-dialing infrastructure, and lucrative commission models to fuel regional expansion.
Job Overview
Our Client is seeking a confident, persuasive, and resilient Call Center Appointment Setter to join its outbound sales team. Functioning as the primary driver at the top of the sales funnel, this professional will initiate cold outbound calls to US business owners, communicate compelling payment-processing value propositions, navigate gatekeepers, handle objections, and secure qualified in-person sales appointments for field sales representatives.
Key Responsibilities
Outbound Prospecting & Business Development
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Conducts high-volume outbound phone calls to US-based small and medium-sized business owners and key decision-makers using cloud dialer technology.
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Engages business owners in authoritative, professional sales conversations to generate interest in payment-processing and POS solutions.
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Conducts discovery questioning to identify pain points, current processing vendor setups, fee structures, and technical needs.
Objection Handling & Appointment Qualification
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Overcomes common sales objections naturally and persistently while maintaining a professional, non-aggressive phone manner.
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Qualifies prospective merchants against account criteria before transferring leads to field sales calendars.
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Secures explicit, confirmed in-person appointment commitments from authorized decision-makers and requests supporting documents, such as recent processing statements.
CRM Hygiene, Sales Metrics & Coaching
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Maintains precise records, call dispositions, contact notes, and follow-up tasks in central CRM and dialer software.
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Meets and exceeds key performance indicators (KPIs) regarding daily call volume, conversion rates, held appointment quality, and downstream deal closures.
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Participates actively in regular call reviews, role-playing sessions, and sales coaching, implementing tactical feedback immediately during live call shifts.
Qualifications, Skills, and Key Competencies
Required Qualifications
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Outbound B2B Sales & Cold Calling Experience: Proven track record in outbound telemarketing, appointment setting, cold calling, or SDR/BDR sales roles targeting business owners.
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Demonstrated Persuasion & Resilience: Strong sales instinct capable of handling high rejection volumes, overcoming objections naturally, and maintaining high energy throughout daily call blocks.
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Advanced English Proficiency (C1): Near-native or advanced written and spoken English skills with fluent conversational ability and listening comprehension tailored for US business owners.
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Coachable & Metrics-Driven: Ability to adapt quickly to call coaching, script structures, and feedback in a fast-paced, KPI-driven environment.
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Schedule Alignment: Full availability to work standard US Eastern business hours (Monday – Friday, 9:00 AM – 6:00 PM ET).
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Remote Workspace Infrastructure: Quiet, professional home workspace, dedicated computer hardware, noise-canceling headset, and stable high-speed internet.
Preferred Qualifications (Nice to have):
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Prior experience in fintech, payment processing, merchant services, SaaS, telecom, insurance, or POS software sales.
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Hands-on experience navigating cloud telephony platforms (e.g., CloudTalk) and integrated CRM software.
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Bilingual capability (English/Spanish) for targeted bilingual US regional markets.
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Competitive Earning Potential: $1,200 USD/month base salary during Month 1 training/ramp-up, with eligibility for a salary increase starting Month 2, plus a 5% commission on deals closed by field representatives, and additional performance bonuses.
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Paid Time Off & Holidays: 10 paid vacation days (PTO) per year plus applicable national holidays.
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Comprehensive Training & Mentorship: 3 days of intensive formal training followed by supervised ramp-up, regular call reviews, and continuous sales coaching.
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Flexible Payment Methods: Convenient monthly international transfers processed via Wise, Payoneer, or direct bank transfer.
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100% Remote Infrastructure: Execute high-volume sales outreach remotely from anywhere in Latin America.
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.