Sales Associate (Remote, Part-Time) | Healthcare & Patient Conversion
Staffstream
·Yesterday
- Workplace
- Remote
- Type
- Part-time
- Department
- Healthcare
- Seniority
- Entry
- Source
- RecruiterFlow
Description
The snapshot
Staffstream is hiring two Sales Associates, part-time at 20 hours per week each, for a Sydney-based chiropractic clinic helping patients achieve better health outcomes through personalised chiropractic care. The clinic has a steady, active flow of inbound patient enquiries and is investing in a dedicated sales function for the first time, to make sure every enquiry gets a fast, professional response and converts at a rate that reflects the quality of care on offer.
These are the practice's first dedicated sales hires. You'd work inside an already-built lead pipeline in Go High Level: the process, scripts, and follow-up structure already exist, so the job isn't inventing a system, it's running it consistently, fast, and with genuine warmth. Two shift patterns are available (see below), and the practice's two biggest priorities are simple: how quickly you respond to a new enquiry, and how many of your booked appointments actually show up. This role is open to candidates based in the Philippines.
Two part-time positions are available, each with a 20-hour workweek. Candidates will be assigned to one of these fixed schedules:
- Monday-Tuesday-Friday
- Wednesday-Thursday-Saturday
What you will actually do
Inbound lead management and conversion
- Manage inbound enquiries from prospective patients across phone, email, and digital channels, responding promptly, professionally, and with a warm, health-focused communication style that reflects the practice's values.
- Qualify inbound leads by understanding each prospective patient's health concerns, history, and goals, capturing all relevant information in Go High Level and progressing qualified leads toward a booked appointment.
- Make sure every inbound enquiry is actioned within appropriate timeframes. No lead is left unattended, and every prospective patient gets a professional, timely response regardless of how they first made contact.
Outbound calls and lead follow-up
- Conduct structured outbound calls to prospective patients who've enquired but not yet booked, re-engaging warm leads, addressing hesitations, and guiding conversations toward a confirmed appointment.
- Execute consistent follow-up sequences for leads at every stage of the pipeline, applying the right cadence, tone, and messaging to keep prospective patients engaged without feeling pressured.
Pipeline and CRM management
- Move every lead through the existing Go High Level pipeline, keeping each stage current from first contact through to a confirmed appointment.
- Maintain accurate, current CRM records across all leads, including contact details, enquiry history, follow-up notes, and pipeline stage, giving the Practice Manager clear visibility of the full lead funnel at all times.
- Identify gaps in the current lead management process and contribute to improving how Go High Level is configured and used, to maximise conversion and minimise lead drop-off.
Lead nurture and patient communication
- Nurture prospective patients through the pipeline with a communication style that's warm, informative, and aligned with the professional standards of a healthcare environment, building trust and encouraging commitment to booking.
- Answer questions and ease hesitations with warmth and reassurance. Most enquiries arrive from people already leaning toward booking, so the job is to build confidence and make the next step easy, not to push.
Administration and operational support
- In the initial phase of the role, assist with back-end administrative tasks as required, including CRM data entry, record management, and general operations support while lead volume builds to a level that supports a full sales workload.
- Support the Practice Manager with ad hoc operational tasks and contribute to the continuous improvement of the sales and patient communication function as the practice grows.
What you need to bring
- Demonstrated experience in a sales, lead generation, or customer conversion role, ideally within healthcare, allied health, wellness, or a similarly trust-sensitive, service-based environment. Selling a health service genuinely works differently from generic retail or consumer sales.
- Comfortable working in a CRM day to day: moving leads through pipeline stages, logging call outcomes, and keeping records accurate. Go High Level experience is preferred but not required, with training provided on the practice's setup.
- Confident and professional on the phone, comfortable making both inbound and outbound calls, handling patient hesitations with empathy, and guiding conversations toward a booking outcome.
- Strong follow-up discipline and pipeline management skills, able to maintain structure and consistency across a high volume of leads at varying stages of the funnel.
- Excellent written and verbal communication skills with a warm, approachable style suited to a healthcare and patient-facing environment.
- Genuine consistency: you work the cadence every day, including quieter shifts, and hold the standard without needing to be chased.
- Fast-moving and responsive: you pick things up quickly, reply promptly, and don't let messages or callbacks sit.
Nice to have
- Background in chiropractic, physiotherapy, allied health, fitness, or another health and wellness environment where patients need a degree of trust-building before committing to treatment.
- A genuine interest in and alignment with natural health.
- Experience building CRM pipelines, lead workflows, or automation sequences within Go High Level or a comparable platform.
- Demonstrated experience identifying and improving lead management processes, contributing to how a sales function operates rather than just executing within existing structures.
- Comfort handling back-end administration tasks during an initial ramp-up period, with the focus and drive to transition into a full sales capacity as volume grows.
The setup
- This role is open to Philippines-based candidates.
- Part-time, 20 hours per week
- Fully remote, working within Australian business hours per the shift schedule.
- Staffstream provides your work-from-home equipment.
