Lead Logistics - Document Expert

Import-Export Document Handling

Key Responsibilities:

Operation handling:

1. Export Documentation Handling

• Collect, follow readiness, and validate shipping documents (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, etc.).
• Ensure document packages comply with IOP and SOP requirements, while maintaining defined KPIs.
• Coordinate with vendors, internal teams, customers, and destination offices to ensure accurate and timely submission of documents.
• Proactively follow up, troubleshoot issues, and ensure all activities required for documentation and cargo release are completed on time.

2. Import Documentation Handling

• Receive and verify all import-related documents in accordance with customs and regulatory requirements.
• Coordinate with customs brokers, carriers, and internal teams to facilitate smooth clearance and delivery.
• Address documentation discrepancies promptly to prevent delays.
• Maintain accurate shipment status updates in the system.

3. Compliance & Coordination

• Ensure all documentation processes comply with IOP, SOPs, customer KPIs, and statutory regulations.
• Work closely with internal teams (Customer Service, Destination, System team, Finance, etc.) and external partners to resolve issues.
• Maintain accurate and organized records to support audit and compliance requirements.

Other Responsibilities:

• Resolve daily operational issues and ad-hoc cases, escalating when necessary.
• Propose solutions and options to customers; support customers and other teams in resolving issues and handling exceptions.
• Take initiative to improve daily operations in terms of both productivity and work quality.
• Act as the focal point for projects, migrations, or new account implementations.
• Perform other relevant tasks or projects assigned by leaders.

Qualification/s:

• Bachelor’s degree in Logistics, Supply Chain, International Business, or related fields.
• Minimum 6 months internship experience in Logistics and Shipping industry or experience in export-import documents (fresh graduates with relevant internships will be considered).
• Detail oriented, hardworking and have high commitment to the job.
• Good command of English (both written and spoken).
• Language (Thai, Khmer, Burmese,..) is a plus.
• Knowledge of shipping documentation, Incoterms, and basic customs procedures.
• Influent Microsoft office (excel, power point, outlook, ...)
• Passion in working with process and customers, with a careful sense.
• Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.
• Proactive and quick learning, strong mind of improvement.
• Able to coordinate with team in works and engagement events.
• Power BI, automation application understanding is a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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