Account Manager

RELX is a global provider of information-based analytics and decision tools for professional and business customers. Through advanced technology, data and insights, we help customers make better decisions, improve performance and manage risk more effectively.

Operating in over 180 countries and employing more than 35,000 people worldwide, RELX serves customers across a wide range of industries and markets, delivering innovative solutions that help solve complex challenges.

About the Role

We are looking for a relationship-focused Account Manager to support customers across the Caucasus and Central Asia region.

In this role, you will be responsible for developing strong customer relationships, driving retention and growth, and ensuring customers realize maximum value from our solutions. Working closely with internal teams, you'll act as a trusted advisor to your customers, helping them achieve their business goals while identifying opportunities to expand partnerships and improve customer experience.

This is an excellent opportunity for someone who enjoys building long-term relationships, solving business challenges and working in an international, fast-paced environment.

Responsibilities

• Build and maintain strong relationships with customers across your assigned territory.

• Act as a trusted advisor, understanding customer needs and supporting their ongoing success.

• Drive customer retention, engagement and long-term account growth.

• Identify opportunities to expand existing customer relationships through additional products and services.

• Lead customer reviews and regular engagement activities to ensure high levels of satisfaction.

• Manage renewals, commercial discussions and account planning activities.

• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience.

• Maintain accurate customer and account information within CRM systems.

• Fluent in English and Russian.

• Experience in Account Management, Customer Success, Business Development or a similar customer-facing role.

• Strong relationship-building and stakeholder management skills.

• Commercially minded with an ability to identify growth opportunities and support customer retention.

• Excellent communication, negotiation and problem-solving abilities.

• Comfortable managing multiple customers and priorities simultaneously.

• Experience using CRM platforms such as Salesforce is advantageous.

• Self-motivated, collaborative and customer-focused approach.

Why Join RELX?

• Join a global organisation with strong growth ambitions and career development opportunities.

• Work with customers across diverse international markets.

• Be part of a collaborative and supportive team environment.

• Enjoy opportunities for professional growth, learning and development.

• Contribute to meaningful work that helps customers make better business decisions.