Logistics Manager

Main Accountabilities

Operational excellence :

• Manage all relationships with third-party logistics providers.

• Develop and manage programs that optimise cost, service level, and delivery reliability. Monitor KPIs to enhance performance.

• Coordinate corrective actions on recurring pain points and customer/principal complaints. Ensure timely investigation, and closure. Drive continuous improvement initiatives.

• Ensure logistics providers full compliance with standards and certifications. Keep all relevant records up to date.

• Support Sales & Supply Chain Teams in logistics claim management (root cause and corrective actions).

• Handle destruction of expired or damaged products and keep all records for regulatory purpose.

• Lead year-end stock counts at all relevant warehouses, reconcile and explain deviations.

• Actively contribute to integration of new acquisitions, activities and mandates.

• Interact with financial Auditors, external Auditors and Authorities.

Leadership & strategy :

• Oversee all inbound and outbound transportation, warehousing and value-added services and compliance.

• Define and execute the local strategy aligned with EMEA logistics strategy and customer service objectives. Drive long-term network planning, including warehouse locations, value-added services and transportation models.

• Foster collaboration across functions to maximise operational efficiency

Financial & contract management :

• Lead/support contract negotiations with strategic 3PLs.

• Coordinate local tenders, source appropriate external partners, manage specific price requests.

• Set up automatic accruals in the ERP and maintain rates in TMS systems. Make sure of auto-charges relevance.

• Control spends and lead monthly logistics reconciliations in collaboration with Finance Team. Explain any material deviation. Control logistic providers invoices. Code logistic providers invoices into D365.

Optimal support to day-to-day operations:

• Contribute to efficiency and conformance of transportation, warehousing, storage, repacking and blending operations against applicable regulations, specifications and procedures.

• Provide further assistance to supply chain team on logistic claims (root cause, corrective actions, escalation to insurance company where required, payment collection for damages).

• Assist Business Units, Supply Chain and SHEQ/Regulatory Teams with monthly claim closing, questionnaires, safety protocols.

• Manage specific price requests for road, air and sea freights.

• Connect with forwarders to get fuel surcharge monthly update.

• Support cost tracking. Contribute to monthly reconciliations with Finance.

• Ensure EDI connection performance with logistic providers. Unlock blocked messages on the platform.

• Handle inventory movements registrations/corrections where needed and proceed to reconciliation.

Conformance & contribute to sustainability:

• Ensure compliance with all QA, SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.

• Cooperate with Supply Chain Leaders, SHEQ and Regulatory on risk assessment with regard to stock, waste, quality agreements, changes in legislation.

• Review non-conformances daily, with Supply Chain, SHEQ and Commercial Teams and Logistics Providers. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.

• Translate the Group’s Sustainability Strategy into concrete job-related actions and contribute actively and timely to the implementation of the sustainability KPIs.

Continuous process optimisation and excellent teamwork:

• Provide regular feedback to BPOs and Key Users to enable operational excellence, efficiency and effectiveness.

• Develop expertise in processes and work instructions related to own scope and support development of best practices.

• Collaborate to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.

• Provide cover for the Logistics team as required.

KPIs

• Customer and Principal satisfaction and loyalty scores, positive feedback from customers, principals and internal teams

• Fill rate %

• Logistics ratios

• Punctuality of invoice coding

• %Logistics accruals vs actuals

• Logistics-related complaints vs total complaints

• Reduction in recurring customer issues

• Automation and tool adoption index

• Data completeness related to Logistics ownership

• Audit results

Experience and Skills

• Operational experience in logistics or supply chain.

• Customer-focused and results-driven approach.

• Strong execution discipline and communication skills.

• Advanced knowledge of transportation, warehousing, and inventory management.

• Understanding of business dynamics.

• Proficiency in systems.

• Ability to work in fast-paced environments.

• Attention to detail and continuous improvement activities.

Education

• Diploma or Bachelor’s degree in Logistics or Supply Chain or equivalent experience

Reporting Line

• EMEA Logistics, internal production and warehousing head

Internal and external stakeholders of the role

• Internal: Commercial Team, Customer Experience & Supply Chain Team, Finance Team, SHEQ Team.

• External: Logistic Providers, Warehouses, Authorities, Auditors, Customers, Principals.