- Salary
- $45k – $65k/yr
- Location
- Detroit, Michigan
- Workplace
- Remote
- Department
- DN
- Source
- Lever
Description
Job Title: Fully Remote | Online Reservations Specialist
Job Type: Flexible Schedule | Remote Work
About Us
We are a trusted travel planning company specializing in personalized travel experiences worldwide. We help clients plan unforgettable vacations, cruises, hotel stays, and group trips while delivering outstanding customer service and expert support.
Position Overview:
We are seeking dedicated and detail-oriented individuals to join our team as Online Reservations Specialists. In this fully remote role, you will assist clients in planning and booking a variety of travel services, ensuring a smooth and personalized experience. This position is ideal for those who love travel, enjoy working with people, and value flexibility in their work schedule.
Full training and ongoing support are provided to help you thrive in this role.
Key Responsibilities:
Assist clients in researching and booking travel arrangements, including hotels, cruises, and vacation packages
Provide accurate information about travel options, pricing, and availability
Respond promptly and professionally to client inquiries via phone, email, or online messaging
Maintain accurate records of client interactions and booking details
Collaborate with team members to deliver exceptional client experiences
Stay current on travel trends, destinations, and industry updates
Participate in virtual team meetings and training sessions
Requirements:
Strong communication and customer service skills
Friendly, professional demeanor and positive attitude
Comfortable working independently and managing time effectively
Basic computer proficiency and reliable internet connection
Interest in travel and helping clients plan memorable experiences
Previous experience in customer service, hospitality, sales, or travel planning is a plus but not required
What We Offer:
Flexible, fully remote work environment
Comprehensive training and access to booking tools and resources
Supportive team culture and ongoing mentorship
Income-earning possibilities based on performance
Access to exclusive travel discounts and industry perks
Opportunities for personal and professional growth
Skills
Customer Service
