Customer Service Representative

Job Description:

Job Title: Analyst I and II, Business Process Transactions – Annuities

We are actively hiring Customer Service Representatives for the Annuities team at DXC! As a Customer Service Representative, you will handle customer service inquiries via the telephone and/or email and resolves problems.  Use computerized systems for tracking, information gathering, and/or troubleshooting.  Maintain quality service by following policies and procedures and reporting needed changes.  Contribute to team effort by accomplishing related job duties and achieve the results needed. The successful candidate will leverage effective listening skills, a high level of empathy, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Responsibilities

• Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.

• Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products and the client’s website.

• Efficiently process transactions and track responses to ensure completion.

• Enhance and strengthen the relationship between the customer and Brighthouse Finrancial using strong communication skills, keen listening skills and empathy.

• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Required Qualifications

• High School diploma

• 1-2 years customer service experience 

• An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.

• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire

• Outstanding customer service skills and dedication to providing exceptional customer care

• Exceptional listening and analytical skills

• Solid time management skills

• Ability to multitask and successfully operate in a fast paced, team environment

• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

• Some college experience or a trade or professional certification.

• Insurance or Financial Services industry experience or Product specific experience.

• Prior Call Center experience is preferred.

• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.

About DXC Technologies

DXC Technologies is a phenomenal place where high achievers embrace change and thrive together.  We are committed to helping our customers across the entire enterprise technology stack. We modernize IT, optimize data architectures, and make everything secure, scalable and orchestrated across public, private and hybrid clouds.

We combine years of experience running mission-critical systems with the latest digital innovations to deliver better business outcomes and new levels of performance, competitiveness and experiences for our customers.

We bring our passion in everything we do and are dedicated to our client interactions. We are an inclusive and diverse community, who are supported by strong leaders that are committed to giving each of us a voice while achieving our mission. Our collaborative and supportive structure will help you develop your skills, experience, and your career. Are you ready to explore how you can play a vital role on the team and help our team around the world?

For jobs in the United States

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.