Customer Fleet Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Join Finning as a Customer Fleet Coordinator!

You will be responsible for the proactive planning of preventive maintenance service to our contract customers from start to finish. This includes machine hour use monitoring, MCO set up, opening work requests, validating parts lists, requesting parts, notifying Customer Fleet Advisors and branch Service Planners, closing work orders and invoicing MCO lines.

Job Description:

• Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters.

• Invoicing of completed jobs within LLTI target timelines

• Monitoring machine usage

• Training and support of other team members as required.

Specific Skills:

• Strong attention to detail

• Ability to prioritize and work in a fast paced environment

• Demonstrated commitment to safety culture

• Self-motivated and ability to work with minimal supervision

• Strong team player

• Strong organizational and time management skills

• Excellent interpersonal, verbal and written communication skills

Knowledge:

• Experience with Infor M3, Salesforce, and CAT applications

• Understanding of all policies related to the service department

• Understanding of service work in progress management (SWIP)

• SIS and VisionLink working knowledge

Accountability:

• Ensure WOs are opened and closed in a timely manner.

• Ensure identification of aging WO’s and action appropriately.

• Maintain accurate contract information in Salesforce programs

• Specific KPIs include PM Accuracy and Last Labor to Invoice (LLTI)

Education & Experience:

• Grade 12 education at a minimum

• Post-secondary education in a related discipline considered an asset

• Previous office or administrative experience considered an asset.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.