Call Center/Help Desk Support-Tier 1
The Maryland-National Capital Park and Planning Commission
·Yesterday
- Salary
- $16 – $19/hr
- Location
- Riverdale, MD, MD, US
- Workplace
- Hybrid, Onsite
- Department
- Customer Service
- Education
- High School
- Source
- GovernmentJobs
Description
Gather information and respond to customer calls and emails regarding Parks and Recreation programs, services, and general inquiries. Provide troubleshooting support to customers and end users. Record, document, and track customer inquiries, incidents, and service requests through ticketing software. Provide rotational front-counter coverage, including assisting walk-in customers with program registrations and answering general questions about the department.
High School Diploma Minimum age of 18
Previous customer service, call center, retail, or front-desk experience Typing speed of 40+ words per minute (WPM), with an emphasis on accuracy Basic experience with Microsoft Office Suite, including Outlook and data entry in Word or Excel
Strong verbal and written skills Knowledge of basic customer service practices Ability to listen effectively, gather relevant information, and ask appropriate questions to determine customer needs Basic Computer Skills and the ability to learn multiple software applications Basic problem-solving skills Ability to multitask and manage priorities Ability to work both independently and as part of a team
May be subject to drug and alcohol testing.
Work is performed on-site in a call center setting Position requires sitting for extended periods and using a computer and headset
Employment is contingent upon a favorable background check. Part-time position working 32 hours a week. Schedules include evenings, weekends, and holidays. After six months of successful employment, employees may be eligible for a hybrid work schedule. Must be able to manage a steady call volume and provide professional customer service.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.
