- Location
- Aman Tokyo, Japan
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role
Under the direct supervision of the Front Service Supervisor / Front Service Assistant Manager, the Front Service Agent is responsible for ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure, Standard Operating Procedures and other guidelines established by the hotel or the corporate office.
RESPONSIBILITIES
- Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.
- To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.
- Understand and follow Delegation of Authority of the department.
- Review daily revenue and statistical figures.
- Full knowledge of stay package and promotions available to guests.
- Full knowledge of guest rooms and information of outlets in the hotel.
- Full knowledge of the operational systems at Front Service.
- To have the most updated information in the hotel, the city as well as the nationwide events.
Requirements
- Verbal and written proficiency in English and Japanese
- Degree/Diploma in any discipline
- Computer knowledge, ability to work long hours
- Motivated and team builder
- Flexibility, enthusiasm, initiative
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Aman Global Complimentary Night Programme.
Discount on Food & Beverage Outlets and Aman Retail Boutique.
Meals and coffee breaks during shifts.
Club activities.
Birthday Benefit (Food & Beverage outlet experience).
Qualification acquisition support.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
