Manager - MS Field Services

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Manager - MS Field Services -

Essential Job Functions and Responsibilities

1. Complete Ownership of the MS-Field Servicers operations .

2. Team Management / Shift Planning / Floor Management

3  Execution of assigned projects in the timelines defined.

4. Follow-up from vendors for Collection of all Billing Documents / Takeover Forms / CSR as per defined timelines and submission to Billing Team.

5. Calculation & Submission of Penalty Data for all process as per defined timelines to Billing team.

6. Monitoring & Driving Long pending calls.

7. Maintain & Publish Data metrics for process & have Data Driven Approach.

8. Periodic Review of process and ensure Services & Data quality is maintained

9. Effectively Handle Customer & Internal Operations Reviews & Meetings

10. Effective Customer Escalation Management.

11. Drive vendor for performance improvement and ensuring delivery as per SLA.

12. Work in coordination with vendor management for any challenges / vendor performance issue / Service Quality Improvement.

13. Have Proactive approach towards Service Quality Improvement.

Knowledge and Skill Requirements

•           The candidate will have a Technical Diploma / 3 yr. Degree or the equivalent.

•           Minimum 5 year work experience in ATM Industry including Team Management

•           The candidate will have an aptitude for Problem Solving and good communication skills (written & spoken).

•          Experience in handling third party vendors is mandatory

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.