Customer Service Representative

Role Overview:   

Huntsman Corporation’s Customer Service team is searching for an experienced Customer Service Representative in our hub in Krakow. The Customer Service Representative (CSR) supports the delivery of defined, high quality, transactional and business service associated with the order fulfillment process. Delivering to agreed performance and cost targets, on behalf of all relevant businesses and sites in an environment that encourages continuous improvement to the underlying global processes and outcomes.  

We are looking for someone that is passionate about providing the best customer service and solutions, with a focus on effective problem solving and ability to analyse challenging situations.  

Do you think you’re the right fit for this opportunity? Apply today!  

Role Responsibilities:  

As a Customer Service Representative, you will be responsible for:  

• Completing the order process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using standard SAP processes and functionality 

• Proactively responding to customer queries, including order status, order amendments, and ensuring a high level of customer service 

• Monitoring customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact, including credit blocks and delivery issues. 

• Following established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to all Key Performance Indicators, Service Level Agreements and Quality Standards to maximise customer satisfaction 

• Controlling the delivery process within SAP, preparing associated documentation for goods dispatch. Ensuring all processed dispatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly. 

• Referring availability/forecast issues to the daily hotspot meeting for resolution with relevant parties. 

• Creating and maintaining a close working relationship with Sales Engineer’s, other Supply Chain, Finance and Logistic members 

• Building excellent relationships with customers by proactive communication via variety of channels ( ex. phones, emails ). 

• Providing back up for other CSRs when required 

Experience and Competencies:  

We are looking for self-motivated candidates with great attention to detail and the ability to find the best solution for the customer and the business.  

What we are looking for:  

• Bachelor's or Master's Degree, with experience working as a Customer Service Representative in a similar environment. 

• Export trade and S&OP experience is advantageous. 

• Good working knowledge of Microsoft Office tools, ideally with SAP experience.  

• Fluency in English.  

• Very good analytical and problem-solving skills, with the ability to communicate at all levels within the business.  

• An organized and systematic approach, with the flexibility to adapt to demanding environment 

About us:  

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions. 

What next? 

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.