Intake Assistant

Description

Join GGRM Law Firm, Nevada's premier injury law firm, as an Intake Assistant and make a significant impact on the lives of those who have been injured. If you enjoy assisting clients and are committed to providing excellent and compassionate service, we invite you to join our team.

For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Position Summary

An Intake Assistant is responsible for supporting the Intake team with various administrative tasks.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Assisting Intake Specialists with opening new files for potential new clients in case management software (CMS)
• Printing all hiring documents for potential new clients during consultation
• Providing potential new clients with referral information for cases that are outside of the practice area
• Communicating with various law firms to follow up on Firm referrals
• Ensuring case management software (CMS) and lead management software (LMS) feed is cleared daily (documenting all relevant activity in CMS properly)
• Ensuring that client documentation is scanned into CMS and labeled properly
• Assisting Intake Specialists with setting up treatment for potential new clients
• Ensuring that gift bag inventory is stocked and gift bags are assembled
• Ensuring that intake inventory is stocked
• Assemble GGRM folders and intake folders for potential new clients
• Assist reception front desk when needed
• Performing other duties as assigned

Requirements

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• 6 months of assistant level experience in an office setting
• High school diploma or equivalent
• Bilingual in English and Spanish
• Excellent customer service skills, providing a friendly, welcoming face for all visitors to the Firm
• Ability to work well with others and be a team player
• Ability to maintain a fast pace under stressful circumstances and multi-task 
• Excellent interpersonal, oral, and written communication skills
• Organized with attention to detail
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

PREFERRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Minimum of one year of customer service experience 
• Multi-line phone experience
• Authorized Nevada Notary 

GGRM Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.