Customer Service Representative II

Description

John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified professionals. The primary responsibility of this position is to provide prompt, efficient and accurate service in processing various teller transactions. Excellent cash handling skills and attention to detail are essential. A strong sense of honesty and integrity are fundamental to this position. This position engages customers with their financial needs by regularly promoting, describing, selling and cross-selling other bank products and services.

In this role you will: 

• Accurately handle, organize and count cash
• Provide an exceptional service experience by engaging and establishing rapport with customers
• Correctly process all types of customer transactions
• Examine all cash and check endorsements to safeguard against acceptance of counterfeit bills and fraudulent items
• Implement proper check cashing procedures
• Place holds on accounts as approved by Branch Management and provides notices to customers
• Successfully balance and complete end of day processes
• Properly complete Currency Transactions Reporting
• Verify customer’s identification following the Bank’s CIP procedures
• Report any and all suspicious activity and behavior to appropriate supervisor
• Successfully navigate and utilize OSI-DNA applications, and affiliated websites
• Handle in-person and over-the-phone customer inquiries, requests and maintenance, following the Bank’s service standards
• Maintain customer confidentiality at all times
• Demonstrate a thorough understanding of teller security and compliance responsibilities to include robbery procedures
• Remain current on Bank Policies and Procedures
• Professionally answer the telephone and follows-up in a timely manner
• Successfully promote and refer Bank products and services
• Actively participate in Bank community involvement activities
• Foster a positive and supportive team environment
• Maintain a professional image and appearance at all times
• Refer difficult customer situations to Branch Management
• Refer prospects to the Bank’s partners
• Prepare the daily Branch Settlement Log
• Prepare and count cash shipments
• Observe the appearance of the branch, report repairs and maintenance issues promptly
• Assist in the training of new tellers
• Complete on-going courses to maintain required compliance knowledge requirements
• Open new accounts or perform other operational positions
• Perform other duties as assigned

**Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Required:

• At least 1 year of experience in a bank branch setting
• High School Diploma/GED required
• Ability to multi-task and follow detailed instructions
• Excellent communication and customer service skills
• Ability to operate standard office equipment
• Proficient computer skills

Preferred:

• Bachelors/Associates preferred
• 2 years of experience preferred

John Marshall Bank is an Equal Opportunity Employer

At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match
• Vision
• Employee Assistance Program
• Flexible Spending
• Transit Reimbursement
• Long Term Care
• Paid Time Off
• Life and Disability Coverage

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.