- Location
- PH GBS Manila, Philippines
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Experience
- 2+ years
- Source
- Workday
Description
The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.
What You’ll Do
Relationship & Order Management
You handle key account orders and delivery planning with accuracy and timeliness.
You ensure adherence to customer-specific procedures and service-level agreements.
Internal Coordination & Forecast Alignment
You collaborate with Key Account Managers and Demand Planners to ensure alignment.
You monitor orders against forecasts and proactively escalate any deviations.
Issue Resolution & Claim Handling
You manage logistics-, billing-, and return-related claims.
You provide transparent and timely feedback and resolutions to customers.
Service Optimization & Reporting
You track key performance indicators (KPIs), including Delivery Performance, Case-to-Settlement, and Claim Resolution.
You identify and recommend opportunities to improve service levels and compliance.
What We’re Looking For
You have a bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent practical experience.
You have 2–5 years of experience in account management, customer service, or logistics.
You are proficient in both spoken and written Korean.
You have exposure to working with key clients, managing service agreements, and resolving escalations.
You are familiar with Incoterms, trade compliance, and country-specific export requirements (an advantage).
Negotiation: You have strong abilities to handle contract terms, pricing discussions, and service agreements.
Customer Orientation: You can act as the single point of contact (SPOC) for key accounts and build long-term relationships.
Analytical Thinking: You have the ability to track account performance and highlight deviations.
Collaboration: You work effectively across functions, coordinating with sales, supply chain, and logistics teams.
Tools: You are proficient in ERP systems (SAP) and MS Excel/PowerPoint for reporting.
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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
