CUSTOMER SUCCESS OPERATIONS SPECIALIST

Req. ID:

JR99595 CUSTOMER SUCCESS OPERATIONS SPECIALIST

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Customer Success Operations Specialist, you play a pivotal role in ensuring Micron's customers receive superior service and support. Your primary responsibility is to drive customer satisfaction and loyalty, while also contributing to Micron’s financial goals and optimizing revenue. You will optimize the order process to improve efficiency and take full ownership of resolving customer issues promptly and effectively. You will build and maintain a robust network of contacts within internal teams, fostering collaboration to support and enhance customer experience. Your efforts will ensure that every interaction with Micron’s customers is exceptional, driving customer success and satisfaction. Additionally, you will collaborate with both internal and external customers to align with corporate strategic objectives, market share targets, and sales plan goals. Your role is crucial in implementing strategies that not only meet but exceed customer expectations, ensuring their success and continued partnership with Micron.

Responsibilities and Tasks

• Hub and/or vHub Management.

• Proactively implement operational actions to drive towards #1 supplier ranking

• Initiate, build and sustain effective relationships and communication with internal and external customers for operational efficiency.

• Understand customer expectations and drive internal teams to provide optimal solution.

• Orchestrate the process to collect customer expectations, extensively collaborate with functional partners to determine Micron’s deliverables, lining up with corporate strategic objectives, with strong business and supply chain acumen.

• Manage CBR Delivery & Customer Service scorecard, along with Customer Ranking Survey, orchestrating with cross functions for CAPA (Corrective Action/Preventive Action) to customers, representing GSC to deliver supply update, Customer/Micron joint-project status update in customer QBR.

• Support the launch and scaling of strategic innovations, operational frameworks, and customer-facing tools.

• Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI-driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work.

Minimum Qualifications:

• Bachelor’s degree on biz with proven experience on customer success/operation role

• 1+ years of experience in customer success or operations management, facing external customers

• Strong analytical and problem-solving skills with strong biz and supply chain acumen

• Excellent interpersonal and communication skills

Preferred Qualifications:

• Bachelor’s degree in business administration or related field or equivalent experience!

• Experience with supply chain management

• Proven track record of implementing successful customer success strategies!

• Familiarity with SAP, CRM software and data analysis tools

• Good at Excel, PPT.

Job Profile(s):

Customer Sales Operations Specialist 2

Relocation level: (TBD)

Before Getting Started

Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.