Support Representative

Support Representative Care Connection Team — Multiple Locations

Location:  Greenwood Village, CO (100% remote-please see list of acceptable states below)  

Type:  Full Time

Department:  Care Connection Team, Service 

Experience:  Experienced

Reports To:  Director of Performance Delivery, Patient Experience 

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of  prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. 

ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Summary

Our Support Representatives serve as the first point of contact for all prospective patients in need of assistance and guidance with an upcoming appointment. Support Representatives speak daily to prospective patients on their way to reclaim their health, smile, and confidence. Support Representatives must be able to think critically to provide prospective patients with timely solutions to their needs and challenges. Support Representatives must be able to connect with others easily, build rapport and show discretion and patience. We are searching for individuals passionate about helping transform lives and demonstrate an ability to empathize and advocate for our prospective patients. 

Responsibilities

• Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment. 

• Spend a majority of time on inbound phone calls from prospective patients in need of support.

• Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.

• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.

• Show confidence and expertise overcoming objections.

• Ability to thoroughly explain our services to prospective patients. 

• Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.

• Guide callers through troubleshooting and navigating the online paperwork and online appointments. 

• Provide prospective patients with accurate driving directions to the location they are scheduled.  

• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.

• Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

Qualifications

• 2+ years customer service experience. 

• 1+ year of consultative sales experience. 

• Experience in dental, healthcare, or fields requiring a high level of empathy is a plus.

• A confident approach and ability to build rapport.

• Proficient active listening skills. 

• Must possess soft skills of patience, positivity and respectfulness. 

• Strong interpersonal skills as well as verbal communication skills.

• Self-motivation, drive, and initiative.

• Comfortable seeking and receiving coaching and guidance.

• Ability to help others with basic computer and tech problem solving skills. 

• Experience with Salesforce is a plus.

• Experience with G-suites is a plus.

• Strongly in need of bilingual Spanish-English candidates.

Remote Requirements

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors 

• Proficient with computer problem solving skills and set up

• Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed)

  • Please note: Not all WIFI providers are compatible with our business 

• Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen

• Remote positions with our team are currently available for candidates located in  AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY

 Benefits of Joining Our Team

• Medical, dental & vision benefits

• Options for Flexible Spending Accounts and Health Savings Accounts.

• 401K Investment Plan

• Company paid holidays and paid time off/vacation

• Ongoing training and coaching

• Phenomenal culture committed to supporting our employees to change the lives of those we serve 

• Position is fully remote

Compensation and Benefits

• $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average)

• In addition to your base compensation, you may be eligible for a Quarterly 10% target bonus based on performance

• Weekend pay differential of $1.50/hour