Field Service Technician

Description

The Company

Velocity Maintenance Services is a rapidly growing provider of resident technicians for lift trucks and other mobile material handling assets. Velocity has a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This collaboration creates a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers. 

At Velocity, we believe that Our People are what make us great and help us deliver safe and exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and      disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with Velocity.
• Training and mentoring: Learn from our experts in the industry.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

Velocity Maintenance Services is seeking a skilled Field Service Technician to join our team. This role involves performing maintenance, diagnostics, and repairs on forklifts and other material handling equipment at customer sites within the general area. The Field Service Technician will travel daily to service locations but will return home each night; occasional overnight trips may be required. This position requires strong commitment to SAFETY, delivering exceptional customer service, mechanical aptitude, and excellent problem-solving skills. 

Key Job Responsibilities

• Understand and follow safe practices to ensure that yourself, co-workers, and customers go home safe everyday
• Communicate effectively with customers regarding equipment status, repair recommendations, and preventive maintenance.
• Perform scheduled maintenance, inspections, and repairs on forklifts and related  equipment at customer sites.
• Diagnose mechanical, electrical, and hydraulic issues and implement effective solutions.
• Maintain accurate service records and documentation for all work performed.
• Manage inventory of parts and tools required for on-site service.
• Travel safely withing the regional; maintain punctuality and reliability for all assignments.

*This job description is subject to change at any time.

Requirements

Job Requirements

· Minimum of 5 years of experience in forklift repair, heavy equipment maintenance, or a related field.

· High School or GED Diploma required; technical certifications in mechanics or hydraulics preferred

· Strong mechanical, electrical, and hydraulic troubleshooting abilities. 

· Ability to work independently and manage time effectively. 

· Excellent customer service and communication skills.

· Valid driver’s license with a clean driving record. 

· Ability to lift up to 100 lbs and work in various environments. 

· Willingness to travel regionally (home every night).

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and/or drive for up to 8 or more hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in the customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection. 

The Velocity Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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