Inbound Customer Service Representative

Job SummaryWe are seeking an Inbound Customer Service Representative to help solve issues for our customers. In this position, you will answer phone calls and emails from our customers, work to find solutions, and offer additional options for replacement or repair if necessary. You may also answer questions from potential customers. The main qualifications for this role are strong communication and problem-solving skills, as well as a background in customer service.Duties and Responsibilities:Answer phone calls and respond to emails from customers and potential customersSolve any issues that may ariseForward customers to the appropriate specialist when necessaryLog all calls, issues, and solutionsRequirements and Qualifications:High school diploma or GED certificateCustomer service experienceStrong phone and computer skillsExcellent problem-solving and communication abilities