Director Nursing Operations and Virtual Care

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
The Director, Nursing Operations and Virtual Care provides enterprise leadership for Inpatient Virtual Nursing and Patient Safety Observation Care across Jefferson Health. The role is accountable for the strategy, implementation, standardization, performance, and continuous improvement of these programs across regions, hospitals, virtual hubs, and inpatient units. Responsibilities include oversight of inpatient virtual nursing operations, workforce planning, clinical workflows, technology-enabled care delivery, quality outcomes, and program expansion, as well as leadership of the health system's in-person and virtual safety observation strategy, governance, policy, resource deployment, and performance management. In collaboration with regional and system stakeholders, the Director establishes standardized policies, competencies, technologies, workflows, and performance measures to ensure consistent, safe, effective, and fiscally responsible care delivery across the health system.

Job Duties

• Leads the enterprise strategy, operating model, governance, and performance framework for Inpatient Virtual Nursing and Patient Safety Observation Care across Jefferson Health.
• Establishes policies, standards, performance expectations, and accountability measures to ensure consistent, compliant execution across all regions.
• Accountable for system adoption, quality outcomes, operational performance, financial stewardship, and strategic growth.
• Provides operational oversight of inpatient virtual nursing programs, virtual hubs, and staff, including service delivery, staffing, workflow design, implementation, expansion, and competency management.
• Standardizes virtual nursing practices, technology-enabled workflows, and integration with bedside care.
• Accountable for operational reliability, utilization, patient reach, workforce experience, patient outcomes, and program performance.
• Leads the enterprise in-person and virtual observation program, including governance, policy, staffing models, patient-selection criteria and EHR-enabled workflows.
• Oversees trended observation operations insights with regional leaders to optimize safety, resource utilization, and modality selection.
• Accountable for appropriate observation utilization, patient safety outcomes, technology performance, and reduction of operational variation across the system.
• Serves as the Nursing Operations business owner for virtual care technologies, EHR optimization, reporting, analytics, and vendor relationships.
• Leads budget development, workforce planning, business cases, productivity management, and resource allocation.
• Recruits, develops, and retains leaders and staff while fostering collaboration, innovation, and continuous improvement.
• Accountable for data integrity, technology reliability, financial performance, stakeholder engagement, and successful system-wide implementation and sustainment of virtual care programs.

Minimum Qualifications

• Bachelor’s Degree in nursing from an accredited school of nursing and
• Master’s Degree in nursing, healthcare administration, business, informatics, or a related field.
• 5 years of progressive healthcare or nursing leadership experience, including responsibility for complex clinical operations, workforce operations, virtual care, centralized services, and/or system-level program leadership.
• Enterprise strategy, governance, operational design, and performance management.
• Knowledge of nursing operations, workforce management, patient safety, quality, and technology-enabled care.
• Ability to lead complex operations, large-scale change, and enterprise transformation.
• Proficiency in analytics, financial management, productivity improvement, and data-driven decision-making.
• Strong leadership, communication, collaboration, and consensus-building skills across all organizational levels.
• Knowledge of change management, process improvement, project implementation, education, and competency development.
• Commitment to patient- and family-centered care, inclusion, cultural awareness, and professional collaboration.
• NLC Compact State RN License - Interstate Commission of Nurse Licensure Compact Administrators Within 180 Days and
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Additional Qualifications

• Nurse executive, nursing informatics, project management, quality, or related professional certification preferred within 2 years of hire.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2024 Lehigh St

Primary Location:

Allentown - 2024 Lehigh Street

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday

Department:

1004-09424 COH - Tele-Intensivist