Private Duty CNA/HHA – Field & Office Support

Description

Role Summary

Beyond Faith Home Care is seeking a dependable, flexible, and team-oriented Certified Nursing Assistant (CNA) or Home Health Aide (HHA) to serve in a dual-capacity role supporting both our field operations and office team.

This position is primarily responsible for providing direct patient care and covering available shifts as needed to support our clients and maintain continuity of care. When not assigned to field duties, this individual will assist with various administrative and office support responsibilities, including answering incoming phone calls, assisting with payroll verifications, and providing general operational support.

Field responsibilities are the highest priority. Office and administrative duties will be secondary and performed as scheduling and patient care needs allow. The ideal candidate is flexible, organized, professional, and willing to step in wherever support is needed.

Primary Responsibilities – Field Care (Highest Priority)

• Provide direct personal care and assistance to clients in accordance with their individualized care plans.
• Accept and cover available shifts to support staffing needs and ensure continuity of patient care.
• Assist clients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, mobility, and feeding as assigned.
• Monitor and report changes in client condition to the appropriate supervisor.
• Maintain accurate and timely documentation of services provided.
• Follow all infection control procedures, safety guidelines, and company policies.
• Demonstrate professionalism, compassion, and reliability when working with clients and their families.
• Maintain flexibility to assist with last-minute coverage needs and scheduling changes when possible.

Secondary Responsibilities – Office & Administrative Support

When not assigned to field duties, assist the office team with administrative and operational tasks, including:

• Answer incoming phone calls and direct calls to the appropriate department or team member.
• Assist with payroll verifications, including reviewing and confirming caregiver shift information, hours worked, and other related details.
• Assist with responding to general caregiver questions and directing inquiries to the appropriate staff.
• Provide administrative support with filing, data entry, record organization, and other office tasks as needed.
• Assist with communication between caregivers, office staff, and management.
• Help support daily branch operations and other duties as assigned.
• Maintain mandatory continuing education requirements (CEUs) of the Agency/licensing board

Requirements

• Current and valid Texas CNA certification or Home Health Aide qualification, as applicable.
• Previous experience providing hands-on patient care preferred.
• Strong communication and customer service skills.
• Basic computer skills and the ability to navigate electronic systems.
• Strong attention to detail, particularly when assisting with payroll verification.
• Ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Reliable transportation and willingness to travel to client assignments within the service area.
• Ability to work independently as well as collaboratively with the office team.
• Flexible availability to assist with open shifts and coverage needs.

Ideal Candidate

The ideal candidate is someone who enjoys both hands-on patient care and supporting the behind-the-scenes operations of a home care agency. They are dependable, approachable, organized, and willing to be a team player.

This is a great opportunity for a CNA or HHA who enjoys working in the field but is also interested in gaining exposure to office operations and supporting the overall success of the branch.

Important Position Expectation: Direct patient care and field coverage will always take priority over administrative responsibilities. Office support duties will be assigned based on available time and operational needs.

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