- Location
- Athens, Europe · Thessaloniki, Europe
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Education
- High School
- Source
- Teamtailor
Description
David Kennedy Recruitment is working with a global customer experience company supporting a leading healthcare brand that is seeking to onboard a Dutch-speaking Advisor to join their team, working remotely from Greece.
The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks.
Position: Customer Service Representative (Dutch)
Location: Greece
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide customer support for diabetes monitoring products, answering product-related questions
Guide customers through device use and basic troubleshooting
Handle customer contacts by voice and email, and support back-office activities
Record customer interactions accurately and follow established procedures and quality standards
Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team
REQUIREMENTS:
Native/near-native level of Dutch
English at B2 level, both written and spoken
High school diploma
Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
EU citizenship
Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
Available for on-site work in Athens on rotational shifts
BENEFITS:
Easter and Summer bonuses
Meal allowance
Health insurance from the hire date
1.67 business days of annual leave per month in the first year, plus Greek public holidays
Access to a learning platform
International working environment
And many more!!