Spa Receptionist - Summer Season 2027

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Four Seasons Hotel Firenze is looking for a talented Spa Receptionist to join our team for the 2027 Summer Season.

As a member of the Spa team, you will be the first point of contact for our guests, creating a welcoming and relaxing environment while ensuring a seamless spa experience. You will manage appointments, promote treatments and retail products, and deliver exceptional service in line with Four Seasons standards.

What You Will Do

• Welcome guests with warmth and professionalism, ensuring a personalized and memorable Spa experience.
• Accompany guests through their arrival process and provide information about Spa, Fitness, and Pool facilities.
• Manage reservations for treatments and services, optimizing therapists' schedules and maximizing operational efficiency.
• Promote Spa treatments, beauty products, and wellness experiences to achieve sales objectives.
• Review guest health information and ensure treatments are scheduled appropriately.
• Anticipate guest needs and promptly address requests, concerns, and feedback.
• Maintain the highest standards of cleanliness, presentation, and organization throughout the Spa facilities.
• Handle guest payments, daily cash reconciliation, opening and closing procedures, and assigned administrative tasks.
• Support Pool and Fitness operations during busy periods when required.
• Collaborate with other departments to ensure a seamless and exceptional guest experience.

What You Bring

• At least one year of experience in a Front Office, Reception, or guest-facing role, preferably within a luxury Spa environment.
• Excellent communication, interpersonal, and customer service skills.
• Professional presentation and a genuine passion for hospitality and wellness.
• Strong organizational skills, attention to detail, and ability to multitask.
• Knowledge of Spa treatments, beauty products, and wellness services is preferred.
• A proactive attitude, flexibility, and a solution-oriented approach.
• Fluency in Italian and English; additional languages are considered a plus.

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons hotels worldwide
• Complimentary dry cleaning of uniforms
• Employee meals
• Staff accommodation, subject to availability

Schedule & Hours

• Full-time seasonal contract for the 2027 Summer Season
• Availability to work rotating shifts, including weekends and holidays, is required

This position is classified at C1 level under the Italian Tourism Collective Labour Agreement (CCNL Turismo), with a starting salary aligned with contractual standards and growth opportunities based on experience.